The accident can be reported directly to the Company within 48 hours from the unexpected circumstance that made it impossible to attend the event for which you purchased a ticket, by following these procedures:
• from the website www.sinistri.imaitalia.it;
• via email by writing to the email address sinistri.ticketmaster@imaitalia.it attaching the documents in PDF format;
as indicated in the policy that you can download in your Ticketmaster.it account within 24 hours after the purchase.