So where should I buy my ‘’face value’’ tickets from?
You can buy tickets from official ticketing companies: Ticketmaster.it
Why are sales open and I’m in queue?
As soon as sales are opened, online traffic is intense., if you are in the queue wait to avoid losing priority.
How many tickets can I buy?
6 tickets for each customer
How can I pay?
Ticketmaster: you can pay: Visa, Mastercard, American Express, PostePay, PayPal
I can’t find my confirmation email?
Ticketmaster: check in your account, you will find all confirmation orders.
If you have problems with your order or confirmation send us a request
Can I change the delivery method once the ticket has been purchased?
Once the purchase process is complete, it is no longer possible to change the delivery method.
What are the entry requirements?
Tickets bought on official market.
Order confirmation e-mail sent by Ticketmaster and ID card.
What are the age restrictions?
No age restrictions
Are cameras allowed?
We tend to ban all professional equipment but acknowledge people may use their phones etc
I can’t go any more and need to sell on my ticket. What do I do?
The refund is not allowed, you can contact the promoter at email@example.com for more information.
How early should we turn up?
we suggest to arrive since the gates opening, in this way all security controls will be done efficiently.
I bought tickets off an unauthorised secondary ticket re-sale website and have been refused entry. What can I do to get my money back?
We will give you an official refusal of entry letter and you can then attempt to claim a refund from the secondary ticket site you used. Please go back to the website concerned and refer to any promises or guarantees made at the time of the purchase.
How do I arrange to buy tickets for someone requiring disabled access?
please contact firstname.lastname@example.org