N.B. Ticketmaster is updating its website and ticketing system: we will promptly update users when the services related to nominative tickets will be activated.

For all nominative ticket events as per the Decree Law of June 27, 2019 against “secondary ticketing”, you may change the name and surname found on the tickets after the purchase.

We remind you that, for all nominative ticket events, every entry ticket must state the name and surname of the actual participant at the event (as stated on the document), as per the Decree Law above. On the evening of the event day, at the venue ID the event organizer will check that the ID card – original document, no copy – of the actual participant at the event and the name and surname on the ticket match. If the original document and the name and surname on the tickets don’t match, the ticket will not be considered valid and you won’t be able to access the event.

If you are the ticket purchaser and you already have your tickets, in order to change the name and surname on the tickets, you must: 

• send the name change request through the following form (currently not available)
• send us back the tickets whose name and surname you would like to change. The address will be notified to you once you have sent us the name change request through the form. The ticket delivery and all service costs will be at your expense. If it is a e-Ticket or if you can read TITOLO DI ACCESSO IN FORMA DIGITALE (DIGITAL ENTRY TICKET) you don’t have to send us back the ticket.

• ask the actual participant at the event (new name and surname on the ticket) to create an account on it, with full name and surname.

If you are the ticket purchaser, but you have selected the delivery method “Pick Up At The Venue”:

• send the name change request through the following form 
• ask the actual participant at the event (new name and surname on the ticket) to create an account on it, with full name and surname.

The timings of the name change service are decided by the event organizer. Please carefully read the description of the event you are interested in order to check the timings.

We also inform you that you cannot change the delivery method chosen during the purchasing process and all service costs will be at your expense.