If the event is canceled, we ask you to send us a request for reimbursement, accompanied by your name and the order number. We will cancel the order in your name and the amount you have paid will be paid to the credit card with which you have made the purchase by the deadline. Ticketmaster makes the pre-sale of tickets in the name and on behalf of the Organizer, therefore can not 'assume responsibility for any non-performance of a show or assume accordingly no obligation to reimburse the tickets, if not at the request of the Organizer himself who is the only responsible for the show and the relevant collection, Ticketmaster therefore reserves the right to reimburse any sums recovered by the organizers for the face price of the tickets, net of the commission relating to the on-line purchase service and shipment fees.
If tickets have been purchased for home delivery, in order to cancel and refund you will need to ship the tickets back to Ticketmaster Italy. Any shipment cost will not be refunded.