UPDATE: Having learnt the new dispositions on COVID-19 referred to in Article 88 of the Decree Law No. 18 dated March, 17 2020, Ticketmaster is in constant contact with the event organizers and the Italian copyright collecting agency SIAE and, as a consequence of this, Ticketmaster informs that all the activities concerning the refunds of tickets are temporarily suspended, we will send an updated communication on the topic to the interested customers as soon as the information is certain and consolidated.
The Dpcm of March 8th 2020 has established that “all events and shows of any nature, including cinema and theaters, to be held in any place, both public and private, are suspended.”
If your event has been cancelled or rescheduled due to COVID-19 (see the constantly updated list HERE), we have already emailed you directly or will soon be sending you all the information you need. You do not need to contact us.
N.B. Have you bought a ticket for one of the shows listed above with delivery method “Courier Delivery”?
The standard reimbursement procedure requires customers to send the tickets back to Ticketmaster via traditional mail completed with the refund request, order number and the date of the ticket holder. This is because art. 7, c. 4 of DM 13/7/2000 states that the ticketing company must cancel the admission ticket and preserve it intact in all its parts.
However, given the current health emergency, in compliance with the Italian copyright collecting agency SIAE’s reply dated March, 13 2020, if customers encounter objective difficulties in sending back the tickets, they can proceed with forwarding the ticketing provider a legible scan of both sides of every single ticket that needs to be cancelled.
Please send HERE your reimbursement request attaching a scan or photo of both sides of every single ticket that needs to be cancelled, within the refund time window of the specific show. Attention: the scan or photo must be clear and legible in all its parts.
N.B. If you have already sent out a reimbursement request through the form, we kindly ask you to reply to the email received by email@example.com attaching a scan or photo of both sides of every single ticket that needs to be cancelled.
You will be reimbursed the ticket face value and presale on the payment method you used for the purchase (service and delivery fees are excluded).