There are several cases which require the change name service:

1. If the ticket holder cannot attend the event any longer, the order holder will be able to change the name on the ticket, once received, in favour of a new participant.
2. If the name stated on the ticket is different from the one displayed on the ID of the ticket holder.

A few examples: lack of a second name or surnames; any kind of typing mistakes; several tickets with the name of same person.
N.B. Before allowing access to an event subject to the Battelli law, checks will be performed to make sure that the names on each participant's ID (original, no copies) exactly match with those on their tickets.