What is unethical secondary ticketing and ticket resale?
Unethical secondary ticketing is when people buy tickets at face value and then re-sell them at inflated prices via non-artist approved methods and websites, thus denying real fans the chance to buy at face value.
In order to put a stop to the secondary ticketing market, absurd prices and fan rip-offs, the tickets are sold personalized, which means that the name of the ticket purchaser is printed on the tickets. At the time of admission, at least the surname printed on the ticket must correspond with the identity document to be presented, the second (and possibly third and fourth) person only receives access at the same time as the person issuing the identity card. Upon request, proof of booking must also be provided.
That means: When buying tickets, each of your tickets will be personalized with your name. At the entrance to the show, your (maximum of three) accompaniments will only be shared with you.
The promoter reserves the right to check IDs for verification at the entrance to the venues. Please bring a valid ID document and get into the venue together with your friends and family you bought the tickets with.
So where should I buy my ‘’face value’’ tickets from?
You can buy tickets from official ticketing companies: Ticketmaster.it and Ticketone.it
How many tickets can I buy?
4 tickets for each customer
How can I pay?
Ticketmaster: you can pay: Visa, Mastercard, American Express, PostePay, PayPal
But we want to go as a bigger group/family?
Another member of your group / family must do a new transaction with his account
Can I buy tickets as a gift?
Yes, at the moment of the purchase, you MUST write names on ticketing company form.
- You can write each single name for each ticket you buy, in this case each customer can go alone to the show, because the Id will be the same as the ticket.
2 or you can write only one name for all tickets BUT in this case all members should enter at the venue at the same time of the customer
What are the entry requirements?
Tickets bought on official market. Remember tickets are named
Order confirmation e-mail sent by Ticketmaster
What are the age restrictions?
No age restrictions
Are cameras allowed?
We tend to ban all professional equipment but acknowledge people may use their phones etc
I can’t go any more and need to sell on my ticket. What do I do?
The refund is not allowed, you can contact the promoter at firstname.lastname@example.org for more information.
When will we receive our tickets?
In two weeks from the purchase
I can’t find my confirmation email?
Ticketmaster: check in your account, you will find all confirmation orders.
How early should we turn up?
we suggest to arrive since the gates opening, in this way all security controls will be done efficiently.
I bought tickets off an unauthorised secondary ticket re-sale website and have been refused entry. What can I do to get my money back?
We will give you an official refusal of entry letter and you can then attempt to claim a refund from the secondary ticket site you used. Please go back to the website concerned and refer to any promises or guarantees made at the time of the purchase.
How do I arrange to buy tickets for someone requiring disabled access?
please contact email@example.com