UPDATES ON SEPTEMBER, 11 2020: In light of the legislative changes made to art. 88 of Law no. 24 of 2020 by article 183 of law no. 77 of 2020 (the so-called "Relaunch Decree"), published on July, 18 2020 on the Gazzetta Ufficiale and the clarifications made regarding its application, we inform you that, starting from September, 18 2020 and limited to cancelled events, it will be possible to proceed with the request for conversion from voucher to monetary refund. What requirements must your request meet? • the refund must have already been requested via voucher according to the terms provided • the voucher must be intact (not partially already used) • the voucher must relate to a ticket of a canceled event (click here to visit the dedicated page https://help.ticketmaster.it/hc/en-us/categories/360000706513-Cancelled-and-Rescheduled-Events ) • the refund request for the issued voucher must be received within 30 days from the date the form is made available on this page (link https://help.ticketmaster.it/hc/en-us/articles/360007905958-Refund-request-event-list ) or by the deadline set by the individual organizer of the event. Finally, we remind you that all vouchers already issued and not converted into monetary refunds remain valid and can be used for the purchase of new tickets within the 18 months of validity. The organizers of the events, as well as the ticketing companies interested in the sale of tickets for the shows organized by them, reserve the right to promptly update concert ticket holders with any news, including by updating the FAQs.
- Rex Orange County: cancelled concert on March 15 2020
- Louis Tomlinson: cancelled concert on March 11 2020
- Kelis: Cancelled concert on March 12 2020
- Avril Lavigne: information about concerts
- Santana: Cancelled concert on March, 14 2020
- Metronomy: concert on September, 24 2020 rescheduled on April, 12 2021
- Cage the Elephant: cancelled concert on March, 4 2020
- OneRepublic: cancelled concert on March, 6 2020
- Sigala: cancelled concert March, 6 2020
- Shiva: concert on October, 10 2020 cancelled
- Andra: concert on February 28 2021 rescheduled for October 3 2021
- DAVID AUGUST: February, 26 2020 concert cancelled
- WRONGONYOU: concert on October, 9 2020 cancelled
- Massimo Ranieri: concert on December, 6 2020 rescheduled for May, 30 2021
- Procol Harum: concerts on November, 19-20 2020 rescheduled on 26-24 September, 2021
- Angelo Branduardi: concert on November, 26 2020 rescheduled on March, 28 2021
- Half Moon Run: March, 1 Milan and March, 2 Bologna concerts cancelled
- Georgia: February 27, 2020 concert cancelled
- Esercito di Terracotta e il Primo Imperatore della Cina: open from May, 30 to June, 28 2020
- PFM: concerts on May 12-13 2021 rescheduled for October 30-29 2021
- Giuseppe Giacobazzi: shows rescheduled
- Circus Elysium: rescheduled for November, 21
- Big Thief - Circolo Arci Magnolia 23 febbraio 2020: Canceled
- What happens if the event gets cancelled or rescheduled due to COVID-19 and what do I need to do?