What is the timing for a change name request?
Different times are foreseen according to the delivery method selected during the purchase phase, the type of ticket or the provisions for each individual event.
In general, please consider that:
This delivery method always requires a longer time; the change name sevice for tickets purchased with the courier delivery method is generally deactivated ten days before the event, so as to allow enough technical time to re-issue, print and ship the new ticket.
We would like to remind you that, if your ticket is a traditional one, the change name request will not be successful until we receive a copy of the ticket in your possession by e-mail within the time limit set.
As exceptionally agreed with SIAE on 13 May 2020 (for further information see FAQ), you have to forward us photographs or scans of each ticket requiring a change name at the following form.
Attention: the scan or photograph must be clear and legible in all its parts. Failure to receive a ticket will not imply any right of refund regarding the change name service fees.
Only after having received and checked the accuracy of the sent data will we finalise your change name request.
If you wish to change your address, please consult our FAQ "When I ask for a change name, can I modify the delivery method compared to the one chosen while puchasing my tickets?"
"Pick up at the event":
The change name service for tickets purchased with the pick up at the event method is generally shut down several days before the event, so as to allow enough technical time to re-issue, print and deliver tickets at the the event venue.
You will be able to change the name on your ticket until the day specified for your event, generally closer to the day of the event itself compared to other delivery methods, as the process is completely automatic. If you order number is a 19-digit number, the timing might be longer.