Ticketmaster Help

Official tickets for the event will go on sale regularly on Thursday 17 April 2025 on Ticketmaster.it.

You can already register on the website 

How can I buy tickets before everyone else?

MyLiveNation presale (dedicated to MyLiveNation subscribers) and Comcerto Family presale on Wednesday 16 April h: 10:00 a.m

Exclusive access to the Comcerto + MyLiveNation presale from 10:00 a.m. (Italian time) on Wednesday16 April 2025.

How many tickets can I purchase during the Ricky Gervais presale and general event?

A maximum of 4 tickets can be purchased per transaction for the event, and a maximum of 8 tickets can be purchased during the general on-sale

Are Ricky Gervais tickets nominative?

Yes, the tickets are nominative, so you will need to provide the first and last name of each attendee at the time of purchase. It is important that the name on the ticket matches an ID.

How do presales work?

• Presales offer fans the opportunity to purchase tickets before the general public. However, presales do not guarantee the purchase of tickets.
• Presales are often announced by the artist, or by the platform or partner organising the presale itself. In many cases, you need to register on the platform organising the presale. They will then guide you to the correct link and provide you with passwords if needed.

What payment methods are accepted for Ricky Gervais show?

On this link you can find more information on the payment method accepted on Ticketmaster.it.

How would you advise to purchase tickets?

For a smooth purchase process and to avoid errors we advise you to ensure that you are:

• on time, approximately 30 minutes before the on sale starts
• logged on to your TM account (if you do not have an account, make sure you create one here)
• not using any VPN connection
• not using multiple browsers or tabs
• following instructions on your screen
• not refreshing the waiting queue once you’re in (after the on sale has started)

Which delivery method can I choose?

For this event, you can select Print-at-Home (PDF), Mobile Ticket and Home Delivery.

Regarding the Print-at-home mode, tickets will be delivered on Monday 21 April 2025. This means that you will receive an order confirmation just after your purchase, but the tickets will not be enclosed. In addition, Print-at-home tickets will only be available in your online account from the indicated timeframe. You will receive a notification from us about this.

Mobile tickets are also available for this event, so your phone is your ticket. Before you go to the event, we recommend that you add your mobile ticket to a digital wallet so that you don't lose time when accessing the event. 

There are no Collector Tickets for this event. 

Courier delivery tickets will follow shipment timings specified in our Help Center How long does it take to ship my tickets?

There are no Collector Tickets available for this event.

How do I purchase accessible tickets for this event?
Venues determine the availability or types of accessible tickets. Regulations and facilities per venue are quite different. For this event you can book accessible tickets contacting the event organizer Live Nation Italia at the email address: info@comcerto.it

Please be aware that, as with all tickets, there is also a limit to the available accessible tickets.

Are there any age restrictions for this event?

Yes, the show is recommended for adult audiences over 16 years of age. 

Children under 16 may only attend if accompanied by a person aged 16 or older, who must purchase the ticket in the same order.

How can I use the name change or resale service?

Resale and name change services will be available by accessing the order page in your account on Monday 21 April 2025.

For further information on these services, please click here.

Lady Gaga will perform two shows in Italy in 2025. You can view a list of the venues, locations and dates below. This chart’s information may change, so check the full list of events for the most up-to-date information.

The onsale will begin on Thursday, April 3 at 12:00 PM local time with a ticket limit of 4 during presale and 8 during the general sale. Event Organizers will release ticket prices when sales begin.

We reserve the right to cancel your orders and tickets, and to prevent you, without notice, from making future purchases on our site if you try to exceed the posted ticket limits.

Presales

• Mastercard Presale: Monday March 31, 12:00 PM – Wednesday April 2, 10:00 AM

To access Mastercard Presale, you need to have a credit/debit card from the Mastercard circuit. 

You can already register on the website to facilitate the purchasing process on the day of the official tickets for Lady Gaga's new tour in Italy.

For more information on how to buy tickets, read our dedicated FAQ here.

General sale 

• General sale: Thursday April 3, 12:00 PM 

Accessibility

Venues determine the availability or types of accessible tickets. Regulations and facilities per venue are quite different. For this event you can book accessible tickets contacting the event organizer Live Nation Italia at the email address assistenzaclienti@livenation.it.

Please be aware that, as with all tickets, there is also a limit to the available accessible tickets.

VIP Packages and Event Extras 

Lady Gaga is offering VIP package options for the MAYHEM Ball tour. You can search for them while you pick your tickets by selecting a VIP ticket type on the event page during the purchase. 

What method of delivery can I choose? 

Change Name & Resale

Resale and change name services will be available by entering the ''My Orders'' page in your personal account starting from  October 6 2025 at 10:00 AM. 

For further information on these services, please click here.

Do you have any other questions? Please read here

Official tickets for the event will go on sale regularly on Thursday 20 March 2025 at 10:00 a.m on Ticketmaster.it.

You can already register on the website to facilitate the purchasing process on the day.

How can I buy tickets before everyone else?

Artist Pre-sale Tuesday 18 March 2025 h: 10:00 a.m

Get exclusive access to the Artist presale from 10:00 a.m. (Italian time) on 18 March 2025.

MyLiveNation presale for MyLiveNation registered customers) and Comcerto Family presale Wednesday 19 March 2025 h 10:00 a.m

Access the exclusive MyLiveNation presale and Comcerto Family presale from 10:00 am (Italian time) on Wednesday 19 March 2025 until the general onsale

How many tickets can I purchase during the Mumford & Sons presale and general event?

A maximum of 4 tickets can be purchased per transaction for the event.

Are Mumford & Sons tickets nominative?

Yes, the tickets are nominative, so you will need to provide the first and last name of each attendee at the time of purchase. It is important that the name on the ticket matches an ID.

How do presales work?

• Presales offer fans the opportunity to purchase tickets before the general public. However, presales do not guarantee the purchase of tickets.
• Presales are often announced by the artist, or by the platform or partner organising the presale itself. In many cases, you need to register on the platform organising the presale. They will then guide you to the correct link and provide you with passwords if needed.

What payment methods are accepted for Post Malone’s concert?

On this link you can find more information on the payment method accepted on Ticketmaster.it.

How would you advise to purchase tickets?

For a smooth purchase process and to avoid errors we advise you to ensure that you are:

• on time, approximately 30 minutes before the on sale starts
• logged on to your TM account (if you do not have an account, make sure you create one here)
• not using any VPN connection
• not using multiple browsers or tabs
• following instructions on your screen
• not refreshing the waiting queue once you’re in (after the on sale has started)

Which delivery method can I choose?

For this event, you can select Print-at-home (PDF) or Home Delivery.

Regarding the Print-at-home mode, tickets will be delivered 72 hours after the start of the general sale on Thursday 20 March 2025. This means that you will receive an order confirmation just after your purchase, but the tickets will not be enclosed. In addition, Print-at-home tickets will only be available in your online account from the indicated timeframe. You will receive a notification from us about this.

Courier delivery tickets will follow shipment timings specified in our Help Center How long does it take to ship my tickets?

There are no Collector Tickets available for this event.

How do I purchase accessible tickets for this event?
Venues determine the availability or types of accessible tickets. Regulations and facilities per venue are quite different. For this event you can book accessible tickets contacting the event organizer Comcerto at the email address info@comcerto.it

Please be aware that, as with all tickets, there is also a limit to the available accessible tickets.

How can I use the name change or resale service?

Resale and name change services will be available by accessing the order page in your account 72 hours after the general sale on 20 March 2025.

For further information on these services, please click here.

Mumford & Sons have partnered with PLUS1 to support War Child:

€1.20 from every ticket sold will help War Child to protect, educate, and stand up for the rights of children affected by war. https://www.warchild.org.uk/"

Official tickets for the event will go on sale regularly on Thursday 31 October 2024 at 10:00 am on  Ticketmaster.it.

You can already register on the website to facilitate the purchasing process on the day.

How can I buy GHOST tickets before the general onsale?

Mastercard Presale Tuesday 29 October 2024 h 10:00 am

Access the exclusive Mastercard Presale from 10:00 am (Italian time) on Wednesday 29 October 2024.

Artist presale Tuesday 29 October 2024 h 12:00 am

Access the exclusive Artist presale from 12:00 (Italian time) on 29 October 2024.

MyLiveNation Presale Wednesday 30 October 2024 h 10:00 am (for MyLiveNation registered customers)

Access the exclusive MyLiveNation Presale from 10:00 am (Italian time) on Wednesday 30 October 2024.

Spotify presale Wednesday 30 October 2024 h 12:00 am

Access the exclusive Spotify presale from 12:00 (Italian time) on 30 October 2024.

How do presales work?

• Presales give fans the opportunity to purchase tickets before the general public. However, presales don’t guarantee tickets.
• Presales are most often communicated by the artist, or the platform or partner hosting the presale. Quite often you need to subscribe to the platform hosting the presale. They will guide you to the right link and will provide passwords if required.

How many tickets can I purchase during the presale and general onsale for in Milan?

• Presale - each account can purchase a max of 6 tickets.
• General onsale – each account can purchase a max of 6 tickets.

Are GHOST tickets nominative?

Yes, tickets are nominative which means that you will need to provide the full name and last name of each participant to the event. It's important that the name on the ticket is the same name of the ID.

What payment methods are accepted for GHOST concerts?

On this link you can find more information on the payment method accepted on Ticketmaster.it.

I have a voucher issued as a refund, can I use it to purchase tickets for GHOST?

The voucher, according to regulations, can only be used for purchasing events organized by the same Organizer. For more information on how to use the voucher, you can consult our guide here.

How would you advise to purchase tickets?

For a smooth purchase process and to avoid errors we advise you to ensure that you are:

• on time, approximately 30 minutes time before the on sale starts
• logged on to your TM account (if you do not have an account, make sure you create one here)
• not using any VPN connection
• not using multiple browsers or tabs
• following instructions on your screen
• not refreshing the waiting queue once you’re in (after the on sale has started)

What method of delivery can I choose?

For this event you can select between Print-at-home (PDF) or Courier delivery tickets. The tickets will have a delayed delivery in both cases starting from March 17 2025. This means you will receive an order confirmation right after purchase, but the tickets won’t be attached if you have chosen Print-at-home, nor will they be shipped immediately if you have chosen the Courier delivery.

There are no Collector Tickets available for this event. 

Is delayed delivery active for this event?

Yes, the tickets will have a delayed delivery.

How do I purchase accessible tickets for this event?
Venues determine the availability or types of accessible tickets. Regulations and facilities per venue are quite different. For this event you can book accessible tickets through Live Nation Italia website here.

Please be aware that, as with all tickets, there is also a limit to the available accessible tickets.

How can I change the name on my ticket or resell it?

The resale and change name services for this event will be available starting directly from March 17 2025. For further information on this service please click here.

What does Phone-Free Event mean?

This show will be a phone-free experience. Use of phones, cameras, or recording devices will not be permitted in the performance space.Upon arrival at the venue, all phones will be secured in Yondr pouches that will be opened at the end of the event.

Guests maintain possession of their phones at all times and can access their phones throughout the event at designated Phone Use Area in the venue. All phones will be re-secured in Yondr pouches before returning to the event space.Anyone seen using a phone during the performance will be escorted out of the venue. Guests are encouraged to bring a bank or credit card for purchases inside the venue.

We appreciate your cooperation in creating a phone-free viewing experience.

• Ticketmaster
• Ticketone
• Vivaticket

When will tickets go on sale?

From July 10^th, 12pm:

• Mastercard cardholders will have priority access to tickets. Find out more at www.priceless.com/music

From July 12th, 9am:

• via General Onsale, through official ticket agent websites (full list here)

How much are the ‘’face value’’ tickets?

Customer End Price for the purchasers will be:

1^st sector (seated):      170,26€
2^nd sector (seated):    145,94€
Pitch:                          121,61€
3^rd sector (seated):     109,45€
4^th sector (seated):     72,97€
5^th sector (seated):     30,40€

How do I arrange to buy tickets for someone requiring disabled access?

Please contact: diversamenteabili@the-base.it

What is unethical secondary ticketing and ticket resale?

Unethical secondary ticketing is when people buy tickets at face value and then re-sell them at inflated prices via non-artist approved methods and websites, thus denying real fans the chance to buy at face value.

Ticket touts and unauthorised resellers use multiple payment cards, false identities and sophisticated computer programmes (‘bots’) to buy up large amounts of tickets which they then offer for resale at highly inflated prices.

How many tickets can I buy?

There will be a strict limit of 6 tickets per show date per customer. This restriction is in place in order to give as many people as possible a fair chance to buy tickets.

PLEASE NOTE that any and all transactions that are detected as bot purchases, patrons creating duplicate accounts in order to purchase more than the ticket limit or any action that indicates a suspicious purchase in excess of the ticket limit will be cancelled.

But we want to go as a bigger group/family?

You will have to try to complete another order with another name and card.

What are the entry requirements?

To gain access to the concert you are required to bring your ticket with a clear and undamaged barcode visible. You may be required to produce your order confirmtion email and a valid form of photo ID that matches the name on the confirmation.

Accepted forms of photo ID are – A current driver’s licence (including provisional licence), a current or recently expired passport (provided the picture is a good resemblance of the holder).

What are the age restrictions?

There is no age restriction for this show.

I can’t find my confirmation email?

In the first instance please check your junk or spam folder. In busy periods confirmation emails can take up to 24 hours to arrive. If you still haven’t received confirmation, contact the customer services of the ticket agent you believe you booked through. If you are unsure which company you bought from this is usually displayed on your credit card statement or bank statement.

You can contact Ticketmaster.it customer service through the online form here.

For requests about Ed Sheeran’s show in Rome, please fill out the form choosing the path “I’d like venue/event information” --> Ask about something else eg. door times”, entering ED SHEERAN in the fields “Event name” and “Subject”.

I can’t access my ticket(s)?

Please make sure your phone is fully charged or you have your printed tickets before you leave the house to avoid this situation. Of course, if something happens out of your control please go to the box office where someone will attempt to assist you to find your order.

What if I lose my ticket before the show?

In order to contact Ticketmster.it customer service, please follow the instructions above.

I can’t go any more and need to sell on my ticket. What do I do?

The official ticket resale will be released starting from May 30^th 2025. The reselling of any Ed Sheeran ticket is strictly forbidden other than through Ticketmaster.it

For further information on this service for Ticketmaster.it please click here.

Any Ed Sheeran ticket offered for resale elsewhere, either on or offline (including Viagogo or any other unauthorized source including all secondary ticket retail websites), will result in the entire original booking being cancelled. The original purchaser and their party will be refused admission and any other purchases they hold will also be cancelled.

When will we receive our tickets?
Your ticket(s) will be delivered starting from May 30th 2025. Please refer to your confirmation email or ticket agent for information on the delivery method.

What if I want to change the name on my ticket?

If you need to change the name displayed on your ticket, you can do it one time only, starting from May 30th 2025. Please refer to your confirmation email or ticket agent for information on the name change. For further information on this service for Ticketmaster.it please click here.

Are cameras allowed?

Professional cameras (deemed as cameras with removable lenses), video and recording equipment are strictly forbidden. Personal use cameras and smart-phone cameras are fine.

How early should we turn up?

Please check ticket agent websites for door opening times and do allow yourself plenty of time to get in before the start of the show.

I can’t get in with my tickets, it failed to scan and I’ve been turned away at the gates?

Don’t worry, we can try and help you. In the first instance head to the box office where someone will be able to help you work out what’s gone wrong. Remember DO NOT buy a ticket from someone you don’t know either in person on the street OR from an unauthorised secondary ticket website.

What else are you doing to combat the secondary market? 

Your ticket(s) are linked to both your account with your chosen official ticket agent.  This means your ticket and the individual information you gave when you purchased are linked. If a ticket is resold in any method other than via Ticketmaster.it platform you will be refused entry to the venue.

Do you have any other questions? Please read here

Official tickets for the event will go on sale regularly on Thursday 30 May 2024 at 02:00 pm on Ticketmaster.it.

You can already register on the website to facilitate the purchasing process on the day.

For more information on how to buy tickets, read the article on our blog here.

How many tickets can I purchase during the presale and general onsale for Jovanotti?

During the general onsale, each account can purchase a max of 6 tickets.

Are Jovanotti tickets nominative?

Yes, tickets are nominative which means that you will need to provide the full name and last name of each participant to the event. It's important that the name on the ticket is the same name of the ID.

What payment methods are accepted for Jovanotti concerts?

On this link you can find more information on the payment method accepted on Ticketmaster.it.

How would you advise to purchase tickets?

For a smooth purchase process and to avoid errors we advise you to ensure that you are:

• on time, approximately 30 minutes time before the on sale starts
• logged on to your TM account (if you do not have an account, make sure you create one here)
• not using any VPN connection
• not using multiple browsers or tabs
• following instructions on your screen
• not refreshing the waiting queue once you’re in (after the on sale has started)

What method of delivery can I choose?

For this event you can select between eTickets (PDF) or Courier delivery tickets.

If you choose eTickets, you will receive your tickets attached to the order confirmation email right after purchase and will be available in your online account for download.

Courier delivery tickets will follow shipment timings specified in our FAQ here.

For this event it will be possible to purchase Collector Tickets and you will find all necessary information about this ticket type here.

How do I purchase accessible tickets for this event?
Venues determine the availability or types of accessible tickets. Regulations and facilities per venue are quite different. For this event you can book accessible tickets through the following contacts:

• for the dates on Tuesday 4 March 2025 and Wednesday 5 March 2025 at Vitrifrigo Arena in Pesaro it will be possible to contact the promoter at the email info@besteventi.it
• for the dates on Tuesday 11 March 2025, Wednesday 12 March 2025, Friday 14 March 2025, Saturday 15 March 2025, Monday 17 March 2025 e Tuesday 18 March 2025 at Unipol Forum di Milano it will be possible to contact the promoter at the email info@besteventi.itinfo@tridentmusic.it
• for the dates on Saturday 22 March 2025, Sunday 23 March 2025, Tuesday 25 March 2025 and Wednesday 26 March 2025 at Nelson Mandela Forum in Florence it will be possible to contact the promoter at the email info@prgfirenze.it
• for the dates on Thursday 3 April 2025 and Saturday 5 April 2025 at Unipol Arena in Casalecchio di Reno (BO) it will be possible to contact the promoter through the form available on www.studiosonline.it
• for the dates on Wednesday 9 April 2025 and Thursday 10 April 2025 at Inalpi Arena in Turin it will be possible to contact the promoter at the email maniamicheonlus@maniamicheonlus.org
• for the dates on Tuesday 22 April 2025, Wednesday 23 April 2025, Friday 25 April 2025 and Saturday 26 April 2025 at Palazzo dello Sport in Rome it will be possible to contact the promoter at the email info@the-base.it

Please be aware that, as with all tickets, there is also a limit to the available accessible tickets.

How can I change the name on my ticket or resell it?

The resale service will be available entering the order page in your account starting from a week after the general onsale, while the change name service will be available following the same procedure a month prior to each event date.

For further information on these services, please click here.

Official tickets for the events will go on sale regularly on Friday 12 July 2024 at 12:00 pm on Ticketmaster.it. 

General onsale for the show on 27 May 2025: Friday 14 February 2025 h 12:00 pm

Official tickets for the event will go on sale regularly on Friday 14 February 2025 at 12:00 pm on Ticketmaster.it. 

You can already register on the website to facilitate the purchase on the day.

How can I buy VASCO Live 2025 tickets before the general onsale?

Presale Mastercard Wednesday 10 July 2024 h. 12.00 pm

Access the exclusive Presale Mastercard from 12:00 pm (Italian time) on Wednesday 10 July 2024.

MyLiveNation presale for the show on 27 May 2025: Thursday 13 February 2025 h. 12.00 (for MyLiveNation registered customers)

Access the exclusive MyLiveNation presale for the show on 27 May 2025 from 12:00 pm (Italian time) on Thursday February 13, 2025.

For more information on how to buy tickets during the above-mentioned presale read the article on our blog here.

How many tickets can I purchase during the presale and general onsale for VASCO Live 2025 concerts?

Every customer will be able to purchase up to 4 tickets per transaction for each event.

Are Vasco tickets nominative?

Yes, tickets are nominative which means that you will need to provide the full name and last name of each participant to the event. It's important that the name on the ticket is the same name of the ID.

How much does a ticket cost and what types of tickets are available for sale?

For more information on prices and type of tickets, read the following link.

What payment methods are accepted for VASCO Live 2025 concerts?

On this link you can find more information on the payment method accepted on Ticketmaster.it.

I have a voucher issued as a refund, can I use it to purchase tickets for VASCO Live 2025?

The voucher issued, according to regulations, can only be used for purchasing events organized by the same Organizer. For more information on how to use the voucher, you can consult our guide here.

How do I purchase accessible tickets for this event?
Venues determine the availability or types of accessible tickets. Regulations and facilities per venue are quite different. For this event you can book accessible tickets contacting the event organizer Live Nation Italia at the email address assistenzaclienti@livenation.it.

For the event on 27 May 2025 at Bibione, it will be possible to book accessible tickets through the link https://my-rda.web.app/, or consulting the website www.fvgmusiclive.it in the dedicated section “Persone con disabilità”.

Please be aware that, as with all tickets, there is also a limit to the available accessible tickets.

I would like to change the name of the ticket purchased. How can I do that?

The change name service for this event will be available starting directly from 3 March 2025. For further information on this service please click here.

I cannot attend the event any longer. How can I resell my ticket?

The resale service for this event will be available starting directly from 3 March 2025. For further information on this service please click here.

I bought the tickets, when will I get them?

The only available option for shipping is "Delivery by courier". Shipping will begin on 3 March 2025: shipments will be thus arranged in the previous months to guarantee their departure on the indicated date, and because of that tickets will be shipped in any case, even if the resale or change name services are used.

As tickets subjected to change name will also be shipped by Courier delivery, while using this service, it will be required to pay the shipping fees referred to the ticket with the new name as well, even in the case that the change name service is used before receiving the ticket with the original name.

Click here for more information on purchasing accessible tickets.

Delivery

Billie Eilish tickets are mobile entry only, which means your phone is your ticket. Mobile ticket barcodes will be available 14 days before your event.

Regarding the event in Bologna on June 8 2025, only Print-at-home tickets (PDF) are available with delayed delivery. Print-at-home tickets will be available in your online account starting from May 26, 2025. This means you will receive an order confirmation right after purchase, but the tickets won’t be attached to such email. Also, Print-at-home tickets will be available in your online account only from that date. We will notify you about this.

There are no Collector Tickets available for this event.

Resale

The tour wants to give fans, not scalpers, the best chance to buy tickets at face value. To make this possible, they have chosen to use Ticketmaster Resale. If fans purchase tickets for a show in Europe and can't attend, they'll have the option to resell them to other fans at the original price paid (excl. fee). To help protect the exchange, the tour has requested all tickets be mobile only and restricted from transfer. A valid bank account or debit card within the country of your event is required to sell on Ticketmaster Resale the Face Value Exchange. To learn more about Ticketmaster Resale, please read our FAQ.

Resale and change name for the event in Bologna

• The change name service for the event on 8 June 2025 in Bologna will be available starting directly from May 26, 2025. For further information on this service please click here.
• The resale service for the event on 8 June 2025 in Bologna will be available starting directly from May 6, 2024. For further information on this service please click here.

Ticket Transfer

The Event Organizer allows tickets to be transferred, you’ll see this option available in your upcoming events within your online account approximately 48 hours prior to your event.

Ticket Transfer is NOT available for tickets purchased on Ticketmaster.it for the event on 8 June 2025 in Bologna.

Age Restrictions

This event is an all-ages event, and everyone must have a ticket to enter. For further information, you can find the Event Organizer’s contacts here. 

Venue Specific Information

Click on your venue from the chart below for venue specific information such as prohibited items, directions and venue policies.