What time does the village open? What is the last slot available?
The Christmas Village opens at 10:30 and closes at 20:30. The last slot available to book is at 19:00.
The public holidays listed here are exceptions:
On 24 and 31 December the village is open from 10:30 to 15:00, with 3 shifts (10:30 to 12:00; 12:00 to 13:30; 13:30 to 15:00)
On 25 and 26 December and 1 January the village is open from 14:30 to 20:30, with 4 shifts (14:30 to 16:00; 16:00 to 17:30; 17:30 to 19:00; 19:00 to 20:30)
How long does a slot last inside the village?
Each shift has a duration of 1h 30.
Until what day will the village be open?
The village is open to the public from 7 December to 8 January.
Will the village be free?
Yes, all activities within the village are free.
Is it suitable for children under 3 years old?
Yes, activities are designed for children of all ages. There are initiatives that require a minimum age of 12 years (Pixar activity) and 6 years (Star Wars activity). Children must be accompanied by their parents or their carers.
Is it suitable for 15-year-olds?
Yes, 15-year-olds can participate in all activities in the village.
Is it possible to choose only one activity or am I obliged to do all?
Each round is structured to have time to participate in the different activities, but there is no obligation to visit all areas of the village.
Will the tour be guided?
There will be promoters in each area to allow the performance of the different activities and accompany visitors within the village.
Can I finish the tour of the village before 1h 30?
Yes, 1h 30 is the estimated maximum time to carry out all activities.
Can I exit and return to the village inside my slot?
You cannot enter and leave the village during your turn.
Are the areas heated?
Yes, every area within the village is heated.
Is there security?
Yes, the village has 24-hour security.
If it rains, is the village open?
The village is outdoor, but the areas where the activities take place are covered and equipped with heating.
Are there refreshment points in the village?
Within the village there are NO dining options, but you can find several bars and restaurants within the Citylife Shopping District.
Are there any toilets?
Toilets are within Citylife Shopping District.
Can you meet Disney characters?
There are no Disney characters, but different activities inspired by their stories.
Can I buy Disney products?
The village does NOT provide the possibility of buying Disney products, but within the citylife Shopping District there are several Disney, Pixar, Marvel and Star Wars merchandising stores.
What are the data required for booking?
You must register to the portal Ticketmaster https://www.ticketmaster.it/artist/christmas-village-biglietti/1017687 where you will be required name, surname and email.
Where do I receive my booking confirmation?
The booking confirmation is sent by email.
I booked but I can’t come anymore, what do I do?
We recommend that you call our call center at 0230573662 to get more information about the event (do not unsubscribe from the dedicated number).
I booked, but I’m afraid I’m late, what do I do?
The maximum delay allowed to access the village is 10 minutes, after this time the reservation will no longer be valid.
What is the maximum number of people I can book for?
Each person can book a maximum of 5 tickets (total including adults and children).
Is it possible to book on site?
Yes, you can book directly at the entrance of the village, but places are limited so we recommend booking online at https://www.ticketmaster.it/artist/christmas-village-biglietti/1017687.
Can I come buy the MAW balls without doing the activities?
To enter the village you need a reservation, Qiundi to access the MAW area and buy the balls is required reservation at the village.
What kind of activities can be carried out inside the village?
Within the village there are different types of activities such as coloring, art&craft, photo opportunity, virtual reality, educational activities and much more.
What do I find inside the citylife Shopping District?
Inside the Shopping District there are 3 themed areas where you can take a picture with statues of the characters Disney, Pixar, Star Wars and Marvel, with Lightning McQueen or on the throne of Black Panther. In addition, you will find an area dedicated to children with many games and recreational activities.
Is a reservation also required for indoor areas?
No, there is no reservation for indoor areas. The area dedicated to children, however, is structured in slots of 30 minutes each with a maximum capacity of 24 children per shift.
In the slot of 1h 30 are included both the visit to the village and the themed areas within the Shopping District?
No, 1h 30 is dedicated to the village only, for indoor spaces no reservation is required.
If the shifts can be booked through https:///www.ticketmaster.it/artist/christmas-village-biglietti/1017687 are no longer available, can I book in another way?
Yes, you can book directly at the entrance of the village, but places are limited.
Is there access for people with disabilities?
All areas are designed to give access to people with disabilities.
Is the area manned?
Yes, the area will be manned by both security agents and promoters.
Can I leave my baby/s and go back to get it/s?
It will not be possible to leave your child alone inside the village, it is necessary the presence of a parent or those who act on his behalf.
CHRISTMAS VILLAGE MAP