Popular Articles

• Jovanotti: Information for the purchase of tickets for the JOVA BEACH PARTY 2022

  

  Jovanotti has announced his new dates for the JOVA BEACH PARTY 2022 in Italy

  • 2 & 3 July 2022 – LIGNANO SABBIADORO (UD) Spiaggia Bell’Italia

  • 8 & 9 July 2022 – MARINA DI RAVENNA (RA) Lungomare

  • 13 July 2022 – AOSTA (GRESSAN) Area Verde

  • 17 July 2022 – ALBENGA (VILLANOVA, SV) Ippodromo dei Fiori

  • 23 & 24 July 2022 – MARINA DI CERVETERI (RM) Lungomare degli Etruschi

  • 30 & 31 July 2022 – BARLETTA Lungomare Mennea

  • 5 & 6 August 2022 – FERMO Lungomare Fermano

  • 12 & 13 August 2022 – ROCCELLA JONICA (RC) Area Natura Village

  • 19 & 20 August 2022 – VASTO (CH) Lungomare Duca degli Abruzzi

  • 26 & 27 August 2022 – CASTEL VOLTURNO (CE) Spiaggia Lido Fiori Flava Beach

  • 2 & 3 September 2022 – VIAREGGIO (LU) Spiaggia del Muraglione

  • 10 September 2022 – BRESSO-MILANO Airport

  Here are some answers to the most frequently asked questions about purchasing tickets:

   

  When will the tickets for Jovanotti go on sale?

  General Sale Friday 19th of November at 15:00am

  Official tickets for the event will go on sale regularly on November 19th at 15:00am on Ticketmaster.it.

   

  What payment methods are accepted for Jovanotti concerts?

  On this link you can find more information on the payment method accepted on Ticketmaster.it 

   

  How many tickets can I buy during the general onsale for Jovanotti concerts?

  Every customer will be able to purchase a maximum of 6 tickets.
  
  

  What kind of tickets will be available for Jovanotti concerts?

  For more information about the type of tickets available and the prices, you can check our blog post here

  Note: Children who are under the age of 4 on the day of the show, provided that they are accompanied by a parent with an identity document of the minor and a regular admission ticket, without prejudice to the sole responsibility of custody of the accompanying person, can access the Event Venue and attend the Show for free.
  Info and Accessible requests need to go to: info@tridentmusic.it 

   

  What is a Collector Ticket?

  It’s s collectable souvenir ticket with an exclusive design just for your event. For more information about Collector Ticket, you can visit our dedicated section here

  
  at what time does the show starts?

  Doors will open at 13:30 for all the dates. The event will start at 15:00 and Jovanotti will start his performance at 20:30

   

  I would like to change the name of the ticket purchased. How can I do that?

  The name change service will be available from the 1^st of March 2022 directly from your online account on www.ticketmaster.it

  
  I bought the ticket but I can’t attend anymore, can I resell it?

  The resale service for Jovanotti’s concerts will be available from 1^st of March 2022 directly from your online account on www.ticketmaster.it . For more information on how to use the service you can visit our dedicated section here

   

  What happens if the event is cancelled?

  In case of cancellation of the event due to bad weather or force majeure, the refund of the ticket is authorised only and exclusively if the Artist Lorenzo Cherubini has not reached the 60 minutes of performance within the entire musical program of the Jova Beach Party

   

  What type of shipping methods are available?

  At the time of purchase, you can select the delivery option via Eticket, or Courier Delivery.

  With the start of the Christmas holidays, we’d like to remind you that shipments by Courier will be temporarily suspended from mid-December until mid-January.
  
  

  What is the RiPartyAmo contest?

  All those who purchase one or more tickets for the "JOVA BEACH PARTY 2022" tour, organized and produced by Trident Music, have the opportunity to contribute, through a donation, to support "RiPartyAmo" the new initiative of the Jova Beach Party created with Intesa San Paolo and WWF. Jova Beach Party is the first major event attentive to the environment and "RiPartyAmo - Let's clean and recover 20 million square meters of beaches, lakes, rivers and seabeds" was born from the constant commitment of Lorenzo himself for the construction of a possible and sustainable model.
  A special opportunity for each donation: in autumn 2022 Jovanotti will dedicate an exclusive concert in Milan and one in Rome to RiPartyAmo and to just 4000 supporters.
  For information and to view the competition rules, visit the page: http://www.tridentmusic.it/ripartyamo 

• Vasco: Information for the purchase of tickets for the new dates

  

  Vasco announced six new dated of his Tour in Italy.

  • 20/05/2022,Trentino Music Arena, Trento
  • 07/06/2022,Stadio Diego Armando Maradona, Napoli
  • 17/06/2022, Stadio San Filippo, Messina
  • 22/06/2022,Stadio San Nicola, Bari
  • 26/06/2022,Stadio del Conero, Ancona
  • 30/06/2022,Stadio Olimpico, Torino

  Here are some answers to the most frequently asked questions about purchasing tickets:

   

  When will the tickets for Vasco go on sale?

  General Sale Friday 15th of October 12:00am

  Official tickets for the event will go on sale regularly on October 15th at 12:00am on Ticketmaster.it. You can already register on the site to facilitate the purchase on the day.

   

  What payment methods are accepted for Vasco concerts?

  On this link you can find more information on the payment method accepted on Ticketmaster.it 

   

  How many tickets can I buy during the onsale for Vasco concerts?

  Every customer can make up to 2 purchased, of 5 tickets each. For the "Prato Gold" section, only 2 tickets per transaction.

   

  I have a voucher issued against an event that was cancelled due to the health emergency of Covid-19, can I use it to purchase tickets for Vasco?

  We'd like to remind you that the voucher, according to regulations, can only be used by the account holder and only for events organized by the same Organizer.

  For more information on how to use the voucher, you can consult our guide here

   

  I would like to change the name of the ticket purchased. How can I do that?

  The name change service is temporarily suspended. We will shortly be reporting all updates regarding the resumption of service and the terms of use.

   

  I bought the tickets when will I get them?

  The only available option for shipping is "Delivery by courier", at 9,99 €. Shipping will begin on 1st of March 2022.

   

• I-Days: 2021 edition rescheduled for 2022

  

  I-Days Milan 2022

  
  Due to the current medical emergency, the I-Days festival events scheduled from June 10 through June 13 2021 in Milan have been rescheduled from June 9 through June 12 2022 at Ippodromo Milano Trenno in Milan.

    

  • The Aerosmith concert originally scheduled on June 13 2020 at MIND - Milano Innovation District (Ex Expo Area) and then moved to June 11 2021 at I-Days Milano has been rescheduled for June 10 2022 at Ippodromo Milano Trenno in Milan. If you already bought tickets, these will be valid for the new date. 
    
    According to article 88 of the Decree Law No. 18 dated March 17 2020, converted to the Law 27/2020, as amended by the Decree Law No. 34 dated May 19 2020 and later by the Decree Law No. 137 dated October 28 2020 and the Decree Law dated November 4 2020, you may send your request for a refund through voucher no later than May, 19 2021 by selecting the Aerosmith event from the drop-down menu
  • The System Of A Down concert originally scheduled on June 12 2020 at MIND – Milano Innovation District (Ex Expo Area) and then moved to June 10 2021 has been cancelled. You may ask for reimbursement of your tickets, and or your voucher issued and not used no later than June 30 2021 by filling in the following form.
    
    
  • The Foo Fighters concert originally scheduled on June 14 2020 at MIND - Milano Innovation District (Ex Expo Area) and then moved to June 12 2021 at I-Days Milano has been rescheduled for June 12 2022 at Ippodromo Milano Trenno in Milan. If you already bought tickets, these will be valid for the new date

  More updates on the 2022 edition will follow.

   

  The Festival Organizer will soon give information on the dates of the other headliners scheduled for the 2021 edition, confirming that for all the shows that can be rescheduled for 2022 previously purchased tickets will remain valid.

   

   

  I-Days Milan 2021
  
  

  In compliance with the medical emergency set to prevent COVID-19 from spreading, the I-Days festival events scheduled from June 12 to June 15 2020 + on July 17 2020 at MIND – Milano Innovation District (Ex Expo Area) in Milan have been cancelled.

   

  As regards the Vasco Rossi and Foo Fighters dates at I-Days and according to Article 88 of the Decree Law No. 18 dated March, 17 2020, converted to the Law 27/2020, as amended by the Decree Law No. 34 dated May, 19 2020 (Article 183 Paragraph 11), you may send your request for refund through voucher no later than June, 26 2020 by selecting the I-Days date bought and found on your ticket from the drop-down menu.

   

  Only as regards the Aerosmith date and according to Article 88 of the Decree Law No. 18 dated March, 17 2020, converted to the Law 27/2020, as amended by the Decree Law No. 34 dated May, 19 2020 (Article 183 Paragraph 11), you may send your request for refund through voucher no later than July, 4 2020 by selecting the Aerosmith event from the drop-down menu.

   

  Only as regards the System Of A Down date and according to Article 88 of the Decree Law No. 18 dated March, 17 2020, converted to the Law 27/2020, as amended by the Decree Law No. 34 dated May, 19 2020 (Article 183 Paragraph 11), you may send your request for refund through voucher no later than July, 9 2020 by selecting the System Of A Down event from the drop-down menu.

• Firenze Rocks: 2021 edition rescheduled for 2022

   

  Firenze Rocks 2022

    

  UPDATE 07/10/2021

  Due to the current medical emergency, the Firenze Rocks festival events scheduled from June 16 through June 19 2021 at Visarno Arena in Florence have been rescheduled for June 16 through June 19 2022 at the same venue.

   

  • The Red Hot Chili Peppers concert originally scheduled on June 13 2020 at Visarno Arena in Florence and then moved to June 16 2021 has been rescheduled for June 18 2022 at the same venue. If you already bought tickets, these will be valid for the new date.
    A$AP Rocky is confirmed as special guest on the same day.

   

  • The Green Day concert originally scheduled on June 11 2020 at Visarno Arena in Florence and then moved to June 17 2021 has been rescheduled for June 16 2022 at the same venue. If you already bought tickets, these will be valid for the new date. Weezer have been confirmed as Green Day’s special guests at Firenze Rocks.

   

  PREVIOUS UPDATES

  Only as regards the 3-day and 4-day passes, you may ask for reimbursement no later than May 27 2021 by filling in the following form.

   

   

   

  Firenze Rocks 2021

  In compliance with the medical emergency set to prevent COVID-19 from spreading, the Firenze Rocks events scheduled from June, 10 to June, 13 2020 at Visarno Arena in Florence have been cancelled.

   

  On August, 5 2020 at 11 a.m., the event organizer announced that the Guns N’ Roses concert originally scheduled on June, 12 2020 at Firenze Rocks at Visarno Arena in Florence is cancelled.

   

  Only as regards the Guns N’ Roses event, on September, 10 2020 and in compliance with the Decree Law No. 34 dated May, 19 2020, converted with amendments by Law No. 77 dated July, 17 2020, the event organizer established that you may ask for monetary reimbursement from September, 18 2020 and no later than October, 17 2020 by selecting the event from the drop-down menu.

   

  If you already requested a refund through voucher, you can redeem your voucher within 36 months from its issue date or send us a request for monetary reimbursement. In the latter case, the request for monetary reimbursement will only be accepted if your voucher is intact (not partially used).

   

  As regards the Vasco Rossi and Red Hot Chili Peppers dates at Firenze Rocks and according to Article 88 of the Decree Law No. 18 dated March, 17 2020, converted to the Law 27/2020, as amended by the Decree Law No. 34 dated May, 19 2020 (Article 183 Paragraph 11), you may send your request for refund through voucher no later than June, 26 2020 by selecting the Firenze Rocks date bought and found on your ticket from the drop-down menu.

   

  Only as regards the Green Day date at Firenze Rocks and the 3-day and 4-day passes and according to Article 88 of the Decree Law No. 18 dated March, 17 2020, converted to the Law 27/2020, as amended by the Decree Law No. 34 dated May, 19 2020 (Article 183 Paragraph 11), you may send your request for refund through voucher no later than July, 9 2020 by selecting the Green Day event at Firenze Rocks or the pass bought from the drop-down menu.

   

  Only as regards the 3-day pass, on September, 10 2020 and in compliance with the Decree Law No. 34 dated May, 19 2020, converted with amendments by Law No. 77 dated July, 17 2020, the event organizer established that you may ask for monetary reimbursement from September, 18 2020 and no later than October, 17 2020 by selecting the event from the drop-down menu.

  If you already requested a refund through voucher, you can send us a new request for monetary reimbursement.

   

   

• Info: COVID-19 (Coronavirus)

  

   

  UPDATES ON DECEMBER, 29 2021: The national state of emergency has been extended until March 31, 2022 as per the decree-law approved by the Cabinet on the proposal of President Mario Draghi and Minister of Health Roberto Speranza. Furthermore, some new urgent measures have been adopted in order to avoid the spread of the Covid-19 virus. Official press release.

   

  UPDATES ON DECEMBER, 15 2021: The national state of emergency has been extended until March 31, 2022 as per the decree-law approved by the Cabinet on the proposal of President Mario Draghi and Minister of Health Roberto Speranza. Official press release

   

  UPDATES ON SEPTEMBER, 11 2020: In light of the legislative changes made to art. 88 of Law no. 24 of 2020 by article 183 of law no. 77 of 2020 (the so-called "Relaunch Decree"), published on July, 18 2020 on the Gazzetta Ufficiale and the clarifications made regarding its application, we inform you that, starting from September, 18 2020 and limited to cancelled events, it will be possible to proceed with the request for conversion from voucher to monetary refund.

   

  What requirements must your request meet?

   

  • the refund must have already been requested via voucher according to the terms provided
  • the voucher must be intact (not partially already used)
  • the voucher must relate to a ticket of a canceled event (click here to visit the dedicated page https://help.ticketmaster.it/hc/en-us/categories/360000706513-Cancelled-and-Rescheduled-Events )
  • the refund request for the issued voucher must be received within 30 days from the date the form is made available on this page (link https://help.ticketmaster.it/hc/en-us/articles/360007905958-Refund-request-event-list ) or by the deadline set by the individual organizer of the event.

   

  Finally, we remind you that all vouchers already issued and not converted into monetary refunds remain valid and can be used for the purchase of new tickets within the 18 months of validity.

   

  The organizers of the events, as well as the ticketing companies interested in the sale of tickets for the shows organized by them, reserve the right to promptly update concert ticket holders with any news, including by updating the FAQs.

   

  According to the provisions in the Decree Law "Decreto Cura Italia" and pursuant to Article 88 of the Decree Law No. 18 dated March, 17 2020 converted to the Law 27/2020, then amended by the Decree Law No. 34 dated May, 19 2020 (Article 183 Paragraph 11) and converted with amendments to Law No. 77 dated July, 17 2020, for the events originally scheduled during the restriction period due to the Covid-19 health emergency that have been cancelled or rescheduled, tickets will be reimbursed through a voucher, if requested by each Event Organizer. Ticketmaster will inform as soon as possible the customers affected by this reimbursement method, who will receive the information about requesting, receiving and spending the voucher on Ticketmaster.it. We kindly invite you to monitor the updates on the events and artists on the Organizer’s website as well. We remind you also that, once issued the voucher can only be spent on Ticketmaster.it and only for the purchase of future events scheduled by the same Organizer.

   

  Following the recent legislative changes to art. 88 of the law decree n. 18/2020, vouchers can be used within 36 months from the date of issue. The extension also applies to vouchers already issued. We remind you to check the issue date of your voucher to determine the new expiration date. Ticketmaster Italia informs that a new voucher with an updated expiration date will not be issued.

   

  We kindly invite customers to carefully follow the indications given and send the reimbursement requests only through the channels written in our FAQs and indicated by our Customer Service and not through other channels such as social media, other Ticketmaster emails and payment provider platforms. In order to be considered valid, the reimbursement requests must be submitted according to the procedure clearly indicated in the dedicated customer care section.

  We thank again all customers for their patience and collaboration during this difficult period due to the COVID­-19 health emergency, highlighting that the wait and refund times will be longer than usual and may extent to the next few months. We kindly invite customers to wait for our reply to the requests already submitted, without sending out more requests on the same topic.

   

  Caring for the safety and well-being of our fans has been and always will be Ticketmaster’s most important priority, especially during challenging times like these. As global health concerns continue to develop, our team is working diligently behind the scenes, coordinating with local authorities in monitoring and assessing overall impact, while actively supporting the artists, promoters, festivals and venues you love as they work out how best to proceed with the thousands of events they have on the horizon.

   

  While some events unfortunately have had to be cancelled, we are working with many of our event partners to see how best to reschedule each event for your enjoyment. As you can imagine, this takes time, so we truly appreciate your patience and understanding as we navigate this new territory.

   

  In order to provide you with as much information as we can, we have created a dedicated section that will be consistently updated with changes to the status of all impacted events, so feel free to check back often.

   

  As a result of the high volume of cancellations and rescheduled events, we encourage you not to reach out directly with a refund request. The best way to check your event status is through this section.

   

  In the meantime, please see below for more detailed guidance:

  • For future events that are still scheduled, you’re all set. There’s nothing you need to do. If anything changes, we will contact you with updates.
  • If your event has been cancelled, there’s also nothing you need to do. We’ll get in touch with you directly with more information.
  • If your event has been rescheduled, we are working with the event organiser to identify new dates, and we will contact you as soon as we have confirmation and more information this.
  • For additional information, you can visit our help centre.

   

  Please understand that due to the high volume of enquiries, our Fan Support team is experiencing longer than normal wait times.
  For now, we want to thank you for being such a valued part of the live entertainment world. We are working around the clock on solutions and truly apologise for any inconvenience.

   

  At Ticketmaster, our vision is to connect people through the power of live events. What makes these experiences so special is the pure joy we feel from being among a community of like-minded, dedicated fans. We’d like to take a moment to offer our most sincere support to any of our fellow fans, friends and family who have been affected by this virus. We wish everyone the best health and safety during this difficult time, and we look forward to returning to our favourite live events as soon as possible.

   

  Sincerely,

  Ticketmaster