During the purchase flow, you are asked to accept and comply with all the local health regulations regarding Covid-19 currently in place during the time of the event and, in particular, you and all the spectators you have purchased tickets for are asked to fill out the following self-certification, to be handed at the gate to access the events:
As per the art.6 of DL from 23/07/21 n.105, starting from August 6th until December 31st 2021 it is mandatory for every person of the audience to have the Green Pass in order to be admitted to a show.
The staff present at the venue is in charge of applying the regulations and verifying the requirements needed to access the show.
It is highly recommended to keep up to date with official channels such as the event website and the event organizer's website for more information.
In any case, once the information about the access to the event has been received by the event Organizer, Ticketmaster will take care to contact customers to provide detailed information.
for further information on how to obtain the GREEN PASS
Due to the new law from 23/07/21, Sexto 'Nplugged has to introduce new regulations for accessing the festival from the 6th of August 2021.
the Balthazar concert on the 5th of August, DOESN'T require the green certification COVID-19 (Green Pass).
TO ACCESS THE AREA OF THE CONCERTS IN PIAZZA CASTELLO YOU WILL NEED TO SHOW THE GREEN CERTIFICATION COVID-19 (GREEN PASS) ALONG WITH PROOF OF ID.
Minors of less than 12 years old and the people with exceptions with ad hoc certification can access the area without a green pass.
masks have to be used (covering mouth and nose) until reaching the seat and inside close spaces.
for further information on how to obtain the GREEN PASS
It will be possible to buy a block of 10 tickets not numbered, up to a maximum of 10 family members.
Purchase regulations:
To attend the event, family members living together, will need to fill out a form where they will declare their cohabitation status.
Download and fill out the form below, and bring it with you to gain access to the show
Failure to comply with any point of the regulation and, in particular any action whose consequence is the impossibility of respecting the interpersonal distancing provided, will imply the impossibility to participate in the show or the removal from the show venue
The Louis Tomlinson concert originally scheduled on July 29 2020 at Carroponte in Sesto San Giovanni, Milan, and then moved to February 5 2021 at Fabrique in Milan and to August 30 2021 at Fabrique in Milan has been rescheduled for April 8 2022 at Lorenzini District in Milan.
If you already bought tickets for the Carroponte and Fabrique dates, these will be valid for the new date.
PREVIOUS UPDATE:
Rome and Palmanova concerts
The Louis Tomlinson concert scheduled on July, 31 2020 at Rock In Roma in Rome has been cancelled. Only for the Rome date, you may ask for reimbursement from December 16 2020 and no later than January 15 2021 by filling in the following form.
The Louis Tomlinson concert scheduled on July, 30 2020 at Estate di Stelle in Palmanova has been cancelled. Only for the Palmanova date, you may ask for reimbursement from February 1 2021 and no later than February 15 2021 by filling in the following form.
Due to the current medical emergency, the I-Days festival events scheduled from June 10 through June 13 2021 in Milan have been rescheduled from June 9 through June 12 2022 at Ippodromo Milano Trenno in Milan.
More updates on the 2022 edition will follow.
The Festival Organizer will soon give information on the dates of the other headliners scheduled for the 2021 edition, confirming that for all the shows that can be rescheduled for 2022 previously purchased tickets will remain valid.
In compliance with the medical emergency set to prevent COVID-19 from spreading, the I-Days festival events scheduled from June 12 to June 15 2020 + on July 17 2020 at MIND – Milano Innovation District (Ex Expo Area) in Milan have been cancelled.
As regards the Vasco Rossi and Foo Fighters dates at I-Days and according to Article 88 of the Decree Law No. 18 dated March, 17 2020, converted to the Law 27/2020, as amended by the Decree Law No. 34 dated May, 19 2020 (Article 183 Paragraph 11), you may send your request for refund through voucher no later than June, 26 2020 by selecting the I-Days date bought and found on your ticket from the drop-down menu.
Only as regards the Aerosmith date and according to Article 88 of the Decree Law No. 18 dated March, 17 2020, converted to the Law 27/2020, as amended by the Decree Law No. 34 dated May, 19 2020 (Article 183 Paragraph 11), you may send your request for refund through voucher no later than July, 4 2020 by selecting the Aerosmith event from the drop-down menu.
Only as regards the System Of A Down date and according to Article 88 of the Decree Law No. 18 dated March, 17 2020, converted to the Law 27/2020, as amended by the Decree Law No. 34 dated May, 19 2020 (Article 183 Paragraph 11), you may send your request for refund through voucher no later than July, 9 2020 by selecting the System Of A Down event from the drop-down menu.
Due to the current medical emergency, the Firenze Rocks festival events scheduled from June 16 through June 19 2021 at Visarno Arena in Florence have been rescheduled for June 16 through June 19 2022 at the same venue.
More updates on the 2022 edition will follow. If you already bought tickets, these will be valid for the 2022 edition.
Only as regards the 3-day and 4-day passes, you may ask for reimbursement no later than May 27 2021 by filling in the following form.
In compliance with the medical emergency set to prevent COVID-19 from spreading, the Firenze Rocks events scheduled from June, 10 to June, 13 2020 at Visarno Arena in Florence have been cancelled.
On August, 5 2020 at 11 a.m., the event organizer announced that the Guns N’ Roses concert originally scheduled on June, 12 2020 at Firenze Rocks at Visarno Arena in Florence is cancelled.
Only as regards the Guns N’ Roses event, on September, 10 2020 and in compliance with the Decree Law No. 34 dated May, 19 2020, converted with amendments by Law No. 77 dated July, 17 2020, the event organizer established that you may ask for monetary reimbursement from September, 18 2020 and no later than October, 17 2020 by selecting the event from the drop-down menu.
If you already requested a refund through voucher, you can redeem your voucher within 36 months from its issue date or send us a request for monetary reimbursement. In the latter case, the request for monetary reimbursement will only be accepted if your voucher is intact (not partially used).
As regards the Vasco Rossi and Red Hot Chili Peppers dates at Firenze Rocks and according to Article 88 of the Decree Law No. 18 dated March, 17 2020, converted to the Law 27/2020, as amended by the Decree Law No. 34 dated May, 19 2020 (Article 183 Paragraph 11), you may send your request for refund through voucher no later than June, 26 2020 by selecting the Firenze Rocks date bought and found on your ticket from the drop-down menu.
Only as regards the Green Day date at Firenze Rocks and the 3-day and 4-day passes and according to Article 88 of the Decree Law No. 18 dated March, 17 2020, converted to the Law 27/2020, as amended by the Decree Law No. 34 dated May, 19 2020 (Article 183 Paragraph 11), you may send your request for refund through voucher no later than July, 9 2020 by selecting the Green Day event at Firenze Rocks or the pass bought from the drop-down menu.
Only as regards the 3-day pass, on September, 10 2020 and in compliance with the Decree Law No. 34 dated May, 19 2020, converted with amendments by Law No. 77 dated July, 17 2020, the event organizer established that you may ask for monetary reimbursement from September, 18 2020 and no later than October, 17 2020 by selecting the event from the drop-down menu.
If you already requested a refund through voucher, you can send us a new request for monetary reimbursement.
TZN 2021, the Tiziano Ferro tour that was scheduled to take place between June 6 and July 18 2021 at the most important Italian stadiums, is cancelled.
Here is the artist’s statement:
"We had hoped for a different summer.
I would have wanted to celebrate with you my TWENTY YEARS of carrier, but we have to accept things as they are and try to render fruitful even this distorted period.
From now on my energy will be directed towards @scenaunita to help workers in the field of entertainment who will be unemployed for the second year in a row.
Thank you for your patience, the understanding and the support.
See you here!!!"
The tour organizer Live Nation is working to announce the Tiziano Ferro rescheduled tour dates in the summer of 2023 by September 2021.
🚨 The tour calendar will include the same cities scheduled for the summer of 2021 except for Cagliari, which will not be recovered.
If you bought tickets for the 2020 and 2021 tour, these will be valid for the 2023 edition.
You may ask for monetary reimbursement of your ticket or your voucher issued and not used no later than July 20 2021 by filling in the following form.
TZN Tour 2021
In compliance with the medical emergency set to prevent COVID-19 from spreading, the Tiziano Ferro concerts scheduled between May and July 2020 have been rescheduled for 2021 as it follows:
If you already bought tickets, those will be valid for the corresponding 2021 dates.
For the Rome dates, due to the stage placement in the sector Curva Sud at Stadio Olimpico in Rome:
If you already bought tickets, those will be valid and you won’t need to change your admission tickets. The new seat will be assigned when entering the venue on the event date.
The tickets already bought for the Messina date will be valid for the corresponding sectors prato, prato gold and 6° settore non numerato della tribuna of Stadio Cibali in Catania.
Due to the different configuration of the Catania stadium, tickets in the first, second, third, fourth and fifth numbered sectors will be relocated to a new seat of equal economic value and visibility. Starting from October, 1 2020, ticket holders in the numbered sectors listed above can send an email to tzncatania@livenation.it, confirming their participation, writing the seat found on their ticket and attaching a front photo of the same. They will receive an email with all the details to be printed and shown at the stadium entrance on the concert day along with the ticket.
You may ask for reimbursement for the Messina date no later than September 15 2020 by filling in the following form.
The Cesare Cremonini concerts scheduled for June 2021 will be rescheduled for the summer of 2022.
If you already bought tickets, these will be valid for the corresponding new dates in 2022.
🚨 According to Article 88 of the Decree Law No. 18 dated March 17 2020, converted to the Law 27/2020, as amended by the Decree Law No. 34 dated May 19 2020 (Article 183 Paragraph 11), you may send your request for refund through voucher no later than June 29 2021 by selecting the Cesare Cremonini date from the previous rescheduling (complete list available in the section below Cremonini 2021 Stadi, for Rome show please select the original date 10/07/2020) from the drop-down menu. The voucher will be valid for 36 months from the date of issue.
In compliance with the medical emergency set to prevent COVID-19 from spreading, the Cesare Cremonini concerts scheduled between June and July 2020 have been rescheduled for 2021.
If you already bought tickets, these will be valid for the corresponding 2021 dates.
The Cesare Cremonini concert scheduled on July 10 2020 at Stato Olimpico in Rome will not be recovered. More updates on the rescheduled date will follow.
According to Article 88 of the Decree Law No. 18 dated March 17 2020, converted to the Law 27/2020, as amended by the Decree Law No. 34 dated May 19 2020 (Article 183 Paragraph 11), you may send your request for refund through voucher no later than July 28 2020 by selecting the Cesare Cremonini date bought and found on the ticket from the drop-down menu.
Vasco Non Stop Live 2022
Due to the current health emergency, the Vasco Rossi concerts originally scheduled in June 2020 and then moved to June 2021 have been rescheduled between May and June 2022 at the same venues, but will not belong to the festivals’ 2022 lineup:
If you already bought tickets, those will be valid for the new corresponding dates in 2022.
If you can’t take part in the new concerts, you may resell your ticket (service available soon) or send a request for refund through voucher no later than June 13 2021.
According to Article 88 of the Decree Law No. 18 dated March, 17 2020, converted to the Law 27/2020, as amended by the Decree Law No. 34 dated May, 19 2020 (Article 183 Paragraph 11), you may send your request for refund through voucher no later than June 13 2021 by selecting the Vasco Rossi date bought and found on the ticket from the drop-down menu.
Vasco Rossi Non Stop Live Festival 2021
According to Article 88 of the Decree Law No. 18 dated March, 17 2020, converted to the Law 27/2020, as amended by the Decree Law No. 34 dated May, 19 2020 (Article 183 Paragraph 11), you may send your request for refund through voucher no later than June 26 2020 by selecting the Vasco Rossi date bought and found on the ticket from the drop-down menu.
Due to the medical emergency caused by the Covid-19 virus, the 5 Seconds of Summer tour in Italy has been rescheduled for 2022 as it follows:
If you already bought tickets, those will be valid for the new dates.
For the Milan date moved from Mediolanum Forum in Assago, Milan, to Lorenzini District in Milan, here are the scheduled reallocations:
According to article 88 of the Decree Law No. 18 dated March 17 2020, converted to the Law 27/2020, as amended by the Decree Law No. 34 dated May 19 2020 and later by the Decree Law No. 137 dated October 28 2020 and the Decree Law dated November 4 2020, you may send your request for refund through voucher no later than May, 15 2021 by selecting the 5 Seconds Of Summer event corresponding to your purchase from the drop-down menu
In compliance with the medical emergency set to prevent COVID-19 from spreading, the only Italian concert of Queen + Adam Lambert originally scheduled on May, 24 2020 at Unipol Arena in Casalecchio di Reno, Bologna, and then moved to May, 23 2021 has been rescheduled for July, 11 2022 at the same venue.
If you already bought tickets, those will be valid for the new date.
This event is eligible for refund through voucher as provided by Article 88 of the Decree Law No. 18 dated March, 17 2020, converted to the Law 27/2020, as amended by the Decree Law No. 34 dated May, 19 2020 (Article 183 Paragraph 11). We kindly invite you to send your request for refund through voucher no later than June, 30 2020 by selecting the Queen + Adam Lambert event from the drop-down menu.
According to Article 88 of the Decree Law No. 18 dated March, 17 2020, converted to the Law 27/2020, as amended by the Decree Law No. 34 dated May, 19 2020 and later by the Decree Law No. 137 dated October, 28 2020 and the Decree Law dated November, 4 2020, you may send your request for refund through voucher no later than March, 31 2021 by selecting the Queen + Adam Lambert event from the drop-down menu.
The name change and resale services for Queen + Adam Lambert’s concert have been momentarily suspended. Further updates will follow.
Here is Queen + Adam Lambert’s statement:
“Under continuing Europe-wide Covid restrictions there’s no possible way the tour can go ahead as planned for this year. The prospect of again not being able to look forward to performing and getting to experience those wonderful audiences is just heartbreaking.
We wish to make it clear. None of the shows from 2020 and 2021 have been cancelled, just re-arranged due to COVID-19. We really do hope that as many people as possible who were booked for those original dates in 2020 will still be able to join us for the shows.”
UPDATES ON SEPTEMBER, 11 2020: In light of the legislative changes made to art. 88 of Law no. 24 of 2020 by article 183 of law no. 77 of 2020 (the so-called "Relaunch Decree"), published on July, 18 2020 on the Gazzetta Ufficiale and the clarifications made regarding its application, we inform you that, starting from September, 18 2020 and limited to cancelled events, it will be possible to proceed with the request for conversion from voucher to monetary refund.
What requirements must your request meet?
Finally, we remind you that all vouchers already issued and not converted into monetary refunds remain valid and can be used for the purchase of new tickets within the 18 months of validity.
The organizers of the events, as well as the ticketing companies interested in the sale of tickets for the shows organized by them, reserve the right to promptly update concert ticket holders with any news, including by updating the FAQs.
According to the provisions in the Decree Law "Decreto Cura Italia" and pursuant to Article 88 of the Decree Law No. 18 dated March, 17 2020 converted to the Law 27/2020, then amended by the Decree Law No. 34 dated May, 19 2020 (Article 183 Paragraph 11) and converted with amendments to Law No. 77 dated July, 17 2020, for the events originally scheduled during the restriction period due to the Covid-19 health emergency that have been cancelled or rescheduled, tickets will be reimbursed through a voucher, if requested by each Event Organizer. Ticketmaster will inform as soon as possible the customers affected by this reimbursement method, who will receive the information about requesting, receiving and spending the voucher on Ticketmaster.it. We kindly invite you to monitor the updates on the events and artists on the Organizer’s website as well. We remind you also that, once issued the voucher can only be spent on Ticketmaster.it and only for the purchase of future events scheduled by the same Organizer.
Following the recent legislative changes to art. 88 of the law decree n. 18/2020, vouchers can be used within 36 months from the date of issue. The extension also applies to vouchers already issued. We remind you to check the issue date of your voucher to determine the new expiration date. Ticketmaster Italia informs that a new voucher with an updated expiration date will not be issued.
We kindly invite customers to carefully follow the indications given and send the reimbursement requests only through the channels written in our FAQs and indicated by our Customer Service and not through other channels such as social media, other Ticketmaster emails and payment provider platforms. In order to be considered valid, the reimbursement requests must be submitted according to the procedure clearly indicated in the dedicated customer care section.
We thank again all customers for their patience and collaboration during this difficult period due to the COVID-19 health emergency, highlighting that the wait and refund times will be longer than usual and may extent to the next few months. We kindly invite customers to wait for our reply to the requests already submitted, without sending out more requests on the same topic.
Caring for the safety and well-being of our fans has been and always will be Ticketmaster’s most important priority, especially during challenging times like these. As global health concerns continue to develop, our team is working diligently behind the scenes, coordinating with local authorities in monitoring and assessing overall impact, while actively supporting the artists, promoters, festivals and venues you love as they work out how best to proceed with the thousands of events they have on the horizon.
While some events unfortunately have had to be cancelled, we are working with many of our event partners to see how best to reschedule each event for your enjoyment. As you can imagine, this takes time, so we truly appreciate your patience and understanding as we navigate this new territory.
In order to provide you with as much information as we can, we have created a dedicated section that will be consistently updated with changes to the status of all impacted events, so feel free to check back often.
As a result of the high volume of cancellations and rescheduled events, we encourage you not to reach out directly with a refund request. The best way to check your event status is through this section.
In the meantime, please see below for more detailed guidance:
Please understand that due to the high volume of enquiries, our Fan Support team is experiencing longer than normal wait times.
For now, we want to thank you for being such a valued part of the live entertainment world. We are working around the clock on solutions and truly apologise for any inconvenience.
At Ticketmaster, our vision is to connect people through the power of live events. What makes these experiences so special is the pure joy we feel from being among a community of like-minded, dedicated fans. We’d like to take a moment to offer our most sincere support to any of our fellow fans, friends and family who have been affected by this virus. We wish everyone the best health and safety during this difficult time, and we look forward to returning to our favourite live events as soon as possible.
Sincerely,
Ticketmaster
