Popular Articles

• Christmas Village: information for the event

  

   

  What time does the village open? What is the last slot available?

  The Christmas Village opens at 10:30 and closes at 20:30. The last slot available to book is at 19:00.

  The public holidays listed here are exceptions:

  On 24 and 31 December the village is open from 10:30 to 15:00, with 3 shifts (10:30 to 12:00; 12:00 to 13:30; 13:30 to 15:00)

  On 25 and 26 December and 1 January the village is open from 14:30 to 20:30, with 4 shifts (14:30 to 16:00; 16:00 to 17:30; 17:30 to 19:00; 19:00 to 20:30)

   

  How long does a slot last inside the village?

  Each shift has a duration of 1h 30.

   

  Until what day will the village be open?

  The village is open to the public from 7 December to 8 January.

   

  Will the village be free?

  Yes, all activities within the village are free.

   

  Is it suitable for children under 3 years old?

  Yes, activities are designed for children of all ages. There are initiatives that require a minimum age of 12 years (Pixar activity) and 6 years (Star Wars activity). Children must be accompanied by their parents or their carers.

   

  Is it suitable for 15-year-olds?

  Yes, 15-year-olds can participate in all activities in the village.

   

  Is it possible to choose only one activity or am I obliged to do all?

  Each round is structured to have time to participate in the different activities, but there is no obligation to visit all areas of the village.

   

  Will the tour be guided?

  There will be promoters in each area to allow the performance of the different activities and accompany visitors within the village.

   

  Can I finish the tour of the village before 1h 30?

  Yes, 1h 30 is the estimated maximum time to carry out all activities.

   

  Can I exit and return to the village inside my slot?

  You cannot enter and leave the village during your turn.

   

  Are the areas heated?

  Yes, every area within the village is heated.

   

  Is there security?

  Yes, the village has 24-hour security.

   

  If it rains, is the village open?

  The village is outdoor, but the areas where the activities take place are covered and equipped with heating.

   

  Are there refreshment points in the village?

  Within the village there are NO dining options, but you can find several bars and restaurants within the Citylife Shopping District.

   

  Are there any toilets?

  Toilets are within Citylife Shopping District.

   

  Can you meet Disney characters?

  There are no Disney characters, but different activities inspired by their stories.

   

  Can I buy Disney products?

  The village does NOT provide the possibility of buying Disney products, but within the citylife Shopping District there are several Disney, Pixar, Marvel and Star Wars merchandising stores.

   

  What are the data required for booking?

  You must register to the portal Ticketmaster https://www.ticketmaster.it/artist/christmas-village-biglietti/1017687 where you will be required name, surname and email.

   

  Where do I receive my booking confirmation?

  The booking confirmation is sent by email.

   

  I booked but I can’t come anymore, what do I do?

  We recommend that you call our call center at 0230573662 to get more information about the event (do not unsubscribe from the dedicated number).

   

  I booked, but I’m afraid I’m late, what do I do?

  The maximum delay allowed to access the village is 10 minutes, after this time the reservation will no longer be valid.

   

  What is the maximum number of people I can book for?

  Each person can book a maximum of 5 tickets (total including adults and children).

   

  Is it possible to book on site?

  Yes, you can book directly at the entrance of the village, but places are limited so we recommend booking online at https://www.ticketmaster.it/artist/christmas-village-biglietti/1017687.

   

  Can I come buy the MAW balls without doing the activities?

  To enter the village you need a reservation, Qiundi to access the MAW area and buy the balls is required reservation at the village.

   

  What kind of activities can be carried out inside the village?

  Within the village there are different types of activities such as coloring, art&craft, photo opportunity, virtual reality, educational activities and much more.

   

  What do I find inside the citylife Shopping District?

  Inside the Shopping District there are 3 themed areas where you can take a picture with statues of the characters Disney, Pixar, Star Wars and Marvel, with Lightning McQueen or on the throne of Black Panther. In addition, you will find an area dedicated to children with many games and recreational activities.

   

  Is a reservation also required for indoor areas?

  No, there is no reservation for indoor areas. The area dedicated to children, however, is structured in slots of 30 minutes each with a maximum capacity of 24 children per shift.

   

  In the slot of 1h 30 are included both the visit to the village and the themed areas within the Shopping District?

  No, 1h 30 is dedicated to the village only, for indoor spaces no reservation is required.

   

  If the shifts can be booked through https:///www.ticketmaster.it/artist/christmas-village-biglietti/1017687 are no longer available, can I book in another way?

  Yes, you can book directly at the entrance of the village, but places are limited.

   

  Is there access for people with disabilities?

  All areas are designed to give access to people with disabilities.

   

  Is the area manned?

  Yes, the area will be manned by both security agents and promoters.

   

  Can I leave my baby/s and go back to get it/s?

  It will not be possible to leave your child alone inside the village, it is necessary the presence of a parent or those who act on his behalf.

   

  CHRISTMAS VILLAGE MAP

   

  

• The Weeknd: After Hours til Dawn Tour FAQ

  

   

  The Weeknd has announced two new date in Italy for his “After Hours til Dawn Tour”:

  • Wednesday 26 July, 2023, Ippodromo Snai La Maura, Milan
  • Thursday 27 July, 2023, Ippodromo Snai La Maura, Milan

  Below you will find some of the most frequently asked questions about the ticket purchase process:

   

   

   

  When will the tickets for The Weeknd go on sale?

  General onsale for the event on 26 July 2023: Friday 2 December, 2022 h 12.00

  General onsale for the event on 27 July 2023: Tuesday 13 December, 2022 h 12.00

   

  Official tickets for the event on 26 July 2023 will go on sale regularly on Friday 2 December, 2022 at 12.00 on Ticketmaster.it. 

  Official tickets for the event on 27 July 2023  will go on sale regularly on Tuesday 13 December, 2022 at 12.00 on Ticketmaster.it. 

  You can already register on the website to facilitate the purchasing process on the day.

   

   

  How can I buy The Weeknd tickets before the general onsale?

  MyLiveNation presale Thursday 1 December, 2022 h 12.00 - active for 24h (for MyLiveNation registered customers)

  Spotify presale Thursday 1 December, 2022 h 14.00 - active for 22h

  MyLiveNation presale for the event on 27 July 2023: Monday 12 December, 2022 h 12.00 - active for 24h (for MyLiveNation registered customers)

   

  For the event on 26 July 2023, access the exclusive MyLiveNation presale from 12.00 (Italian time) on Thursday 1 December, 2022, or the Spotify presale from 14.00 (Italian time) on Thursday 1 December, 2022.

  For the event on 27 July 2023, access the exclusive MyLiveNation presale from 12.00 (Italian time) on Monday 12 December, 2022.

   

  For more information on how to buy tickets during the above-mentioned presale read the article on our blog here.

   

   

  How many tickets can I purchase during the presale and general onsale for The Weeknd’s concert in Milan?

  • Presale - each account can purchase a max of 4 tickets
  • General onsale – each account can purchase a max of 6 tickets

   

   

  Are The Weeknd tickets nominative?

  Yes, tickets are nominative which means that you will need to provide the full name and last name of each participant to the event. It's important that the name on the ticket is the same name of the ID.

   

   

  How much does a ticket cost and what types of tickets are available for sale?

  For more information on prices and type of tickets, read the following link.

   

   

  What payment methods are accepted for The Weeknd’s concert?

  On this link you can find more information on the payment method accepted on Ticketmaster.it.

   

   

  I have a voucher issued against an event that was cancelled due to the health emergency of Covid-19, can I use it to purchase tickets for The Weeknd?

  The voucher issued, according to regulations, can only be used for purchasing events organized by the same Organizer. For more information on how to use the voucher, you can consult our guide here.

   

   

  I would like to change the name of the ticket purchased. How can I do that?

  The change name service for this event will be available starting directly from Wednesday 1 February, 2023. For further information on this service please click here.

   

   

  I cannot attend the event any longer. How can I resell my ticket?

  The resale service for this event will be available starting directly from Wednesday 1 February, 2023. For further information on this service please click here.

• Travis Scott I-DAYS 2023 FAQ

  

   

  Travis Scott has announced a new date in Italy as headliner for the I-Days Festival on Friday 30 June, 2023 at Ippodromo Snai La Maura in Milan.

   

  Below you will find some of the most frequently asked questions about the ticket purchase process:

   

   

   

  When will the tickets for Travis Scott go on sale?

  General onsale Saturday 26 November, 2022 h 11.00

  Official tickets for the event will go on sale regularly on Saturday 26 November, 2022 at 11.00 am on  Ticketmaster.it. 

  You can already register on the website to facilitate the purchasing process on the day.

   

   

  How can I buy Travis Scott tickets before the general onsale?

  Travis Scott - Radio 105 Presale Wednesday 23 November, 2022 h. 11.00 - active until Thursday 24 November, 2022 h 23:59

  Access the exclusive Travis Scott - Radio 105 Presale from 11:00 (Italian time) on Wednesday 23 November, 2022, by registering or signing in to 105.net to download the alphanumeric code to be used on Ticketmaster. You can register now on Ticketmaster to speed up the purchasing times during this Travis Scott presale.

   

   

  MyLiveNation presale Friday 25 November, 2022 h. 11.00 - active for 24h (for MyLiveNation registered customers)

  Access the exclusive the MyLiveNation presale from 11:00 (Italian time) on Friday 25 November, 2022.

   

  For more information on how to buy tickets during the above-mentioned presale read the article on our blog here.

   

   

  How many tickets can I purchase during the presale and general onsale for Travis Scott’s concert in Milan?

  • Presale - each account can purchase a max of 8 tickets
  • General onsale – each account can purchase a max of 8 tickets

   

   

  Are Travis Scott tickets nominative?

  Yes, tickets are nominative which means that you will need to provide the full name and last name of each participant to the event. It's important that the name on the ticket is the same name of the ID.

   

   

  How much does a ticket cost and what types of tickets are available for sale?

  For more information on prices and type of tickets, read the following link.

   

   

  What is the difference between General Admission - Yellow Entry and General Admission - Red Entry?

  The distinction between Yellow Entry and Red Entry refers to the entrance point to the place of the event, while the ticket type is General Admission in both cases. This means that those who have purchased a Yellow Entry and Red Entry ticket will be in the same area within the venue.

   

   

  What payment methods are accepted for Travis Scott’s concert?

  On this link you can find more information on the payment method accepted on Ticketmaster.it.

   

   

  I have a voucher issued against an event that was cancelled due to the health emergency of Covid-19, can I use it to purchase tickets for Travis Scott?

  The voucher issued can only be used for tickets not belonging to VIP packs. We also remind you that the voucher, according to regulations, can only be used for purchasing events organized by the same Organizer. For more information on how to use the voucher, you can consult our guide here.

   

  I would like to change the name of the ticket purchased. How can I do that?

  The change name service for this event will be available starting directly from Sunday 27 November, 2022. For further information on this service please click here.

   

   

  I cannot attend the event any longer. How can I resell my ticket?

  The resale service for this event will be available starting directly from Saturday 3 December, 2022. For further information on this service please click here.

   

   

  I have bought the tickets, when do I get them?

  If at the time of purchase you have selected "Home shipping by courier", we inform you that delivery is in any case guaranteed within 5 days before the event: you will receive an email at the email address specified at the time of purchase with all the information related to your shipment once your envelope is physically entrusted to the courier.

• Vasco: Information for the purchase of tickets for the new dates

  

   

  Vasco has announced ten new dates of his VASCO Live 2023 tour in Italy:

  • Tuesday 6 June, 2023, Stadio Dall’Ara, Bologna
  • Wednesday 7 June, 2023, Stadio Dall’Ara, Bologna
  • Sunday 11 June, 2023, Stadio Dall’Ara, Bologna
  • Monday 12 June, 2023, Stadio Dall’Ara, Bologna
  • Friday 16 June, 2023, Stadio Olimpico, Roma
  • Saturday 17 giugno, 2023, Stadio Olimpico, Roma
  • Thursday 22 June, 2023, Stadio Barbera, Palermo
  • Friday 23 June, 2023, Stadio Barbera, Palermo
  • Wednesday 28 June, 2023, Stadio Arechi, Salerno
  • Thursday 29 June, 2023, Stadio Arechi, Salerno

  Below you will find some of the most frequently asked questions about the ticket purchase process:

   

   

   

  When will the tickets for Vasco go on sale?

  General onsale Friday 25 November, 2022 h 11:00

  General onsale for the shows on 11 and 12 June 2023: Friday 2 December, 2022 h 11:00

  Official tickets for the events will go on sale regularly on Friday 25 November, 2022 at 11:00 am, and on Friday 2 December, 2022 for the shows on 11 and 12 June 2023 on Ticketmaster.it. 

  You can already register on the website to facilitate the purchase on the day.

   

   

  How many tickets can I purchase during the general onsale for VASCO Live 2023 concerts?

  Every customer will be able to perform up to two transactions of 5 tickets each. For the “Prato Gold” section, it will be possible to purchase only two tickets per transaction.

   

   

  Are Vasco tickets nominative?

  Yes, tickets are nominative which means that you will need to provide the full name and last name of each participant to the event. It's important that the name on the ticket is the same name of the ID.

   

   

  How much does a ticket cost and what types of tickets are available for sale?

  For more information on prices and type of tickets, read the following link.

   

   

  What payment methods are accepted for Vasco concerts?

  On this link you can find more information on the payment method accepted on Ticketmaster.it.

   

   

  I have a voucher issued against an event that was cancelled due to the health emergency of Covid-19, can I use it to purchase tickets for Vasco?

  The voucher issued, according to regulations, can only be used for purchasing events organized by the same Organizer. For more information on how to use the voucher, you can consult our guide here.

   

  I would like to change the name of the ticket purchased. How can I do that?

  The change name service for this event will be available starting directly from Wednesday 1 March, 2023. For further information on this service please click here.

   

  I cannot attend the event any longer. How can I resell my ticket?

  The resale service for this event will be available starting directly from Wednesday 1 March, 2023. For further information on this service please click here.

   

  I bought the tickets, when will I get them?

  The only available option for shipping is "Delivery by courier". Shipping will begin on Wednesday 1 March, 2023.

• Peter Gabriel - i/o The Tour FAQ

  

   

  Peter Gabriel has announced two new dates in Italy for his i/o The Tour in 2023:

  • Saturday 20 May, 2023 - Arena di Verona, Verona
  • Sunday 21 May, 2023 - Mediolanum Forum, Assago (Milano)

  Below you will find some of the most frequently asked questions about the ticket purchase process:

   

   

  When will the tickets for Peter Gabriel go on sale?

  General onsale Friday 11 November, 2022 h 10:00

  Official tickets for the event will go on sale regularly on Friday 11 November, 2022 at 10:00 am on Ticketmaster.it. 

  You can already register on the website to facilitate the purchase on the day.

   

   

  How can I buy Peter Gabriel tickets before the general onsale?

  Fan Club presale Tuesday 8 November, 2022 h 13:00 – active until Thursday 10 November, 2022 h 18:00

  MyLiveNation presale Thursday November 10, 2022 h. 10:00 - active for 8h (for MyLiveNation registered customers)

  Access the Fan Club presale from 13:00 (Italian time) on Tuesday 8 November, 2022, or the MyLiveNation presale from 10:00 (Italian time) on Thursday 10 November, 2022.

   

  For more information on how to buy tickets during the above-mentioned presale read the article on our blog here.

   

   

  How many tickets can I purchase during the presale and general onsale for Peter Gabriel concerts in Verona and Assago?

  • Presales - each account can purchase a max of 4 tickets
  • General onsale – each account can purchase a max of 8 tickets on the first day only

   

   

  Are Peter Gabriel tickets nominative?

  Yes, tickets are nominative which means that you will need to provide the full name and last name of each participant to the event. It's important that the name on the ticket is the same name of the ID.

   

   

  How much does a ticket cost and what types of tickets are available for sale?

  For more information on prices and type of tickets, read the following link.

   

   

  What are the delivery methods available for VIP Packages?

  If you wish to purchase a VIP package, you will be able to choose whether to receive your ticket with the home delivery method or the eTicket one. All merchandising items will have to be collected at the VIP Check-in at the venue on the day of the event. We also remind you that this information may vary and that further details will be sent by email in the days prior to the event.

   

   

  What payment methods are accepted for Peter Gabriel concerts?

  On this link you can find more information on the payment method accepted on Ticketmaster.it.

   

   

  I have a voucher issued against an event that was cancelled due to the health emergency of Covid-19, can I use it to purchase tickets for Peter Gabriel?

  The voucher issued can only be used for tickets not belonging to VIP Packs. We also remind you that the voucher, according to regulations, can only be used for purchasing events organized by the same Organizer. For more information on how to use the voucher, you can consult our guide here. 

   

   

  I would like to change the name of the ticket purchased. How can I do that?

  The change name service for this event will be available starting directly from Saturday 12 November, 2022. For further information on this service please click here.

   

   

  I cannot attend the event any longer. How can I resell my ticket?

  The resale service for this event will be available starting directly from Friday 18 November, 2022. For further information on this service please click here.

   

• Mötley Crüe & Def Leppard – The World Tour FAQ

  

   

  Mötley Crüe and Def Leppard have announced a new date in Italy as co-headliners for their “The World Tour” on June 20 2023, for Milano Summer Festival at Ippodromo SNAI San Siro in Milan.

  Below you will find some of the most frequently asked questions about the ticket purchase process:

   

   

  When will the tickets for Mötley Crüe & Def Leppard go on sale?

  General onsale October 28 2022 h 10.00

  Official tickets for the event will go on sale regularly on October 28 2022 at 10:00am on Ticketmaster.it. 

  You can already register on the website to facilitate the purchase on the day.

   

  How can I buy Mötley Crüe & Def Leppard tickets before the general onsale?

  Mötley Crüe

  Mötley Crüe Artist presale Tuesday, October 25 2022 h 10.00 – active for 60h

  For those who have purchased merchandising items from Mötley Crüe’s official website, tickets will be available from 10.00 (Italian time) on October 25 2022.

   

  Def Leppard

  Current Fan Def Leppard Artist presale Tuesday, October 25 2022 h 10.00 – active for 60h

  For members of the official Def Leppard Fan Club, tickets will be available from 10.00 (Italian time) on October 25 2022.

   

  New Members Def Leppard Artist presale Tuesday, October 25 2022 h 12.00 – active for 58h

  If you are not a member of the Def Leppard Fan Club yet, you can purchase the Def Leppard Rock Brigade Membership together with official tickets from 10.00 (Italian time) on October 25 2022.

   

   

  MyLiveNation presale Wednesday, October 26 2022 h. 10.00 - active for 48h (for MyLiveNation registered customers)

  Access the exclusive MyLiveNation presale from 10:00 (Italian time) on October 26 2022.

   

  For more information on how to buy tickets during the above-mentioned presale read the article on our blog here.

   

  How many tickets can I purchase during the presale and general onsale for Mötley Crüe & Def Leppard concert in Milan?

  • Presales - each account can purchase a max of 4 tickets
  • General onsale – each account can purchase a max of 6 tickets

   

   

  Are Mötley Crüe & Def Leppard tickets nominative?

  Yes, tickets are nominative which means that you will need to provide the full name and last name of each participant to the event. It's important that the name on the ticket is the same name of the ID.

   

  How much does a ticket cost and what types of tickets are available for sale?

  For more information on prices and type of tickets, read the following link.

   

   

  What payment methods are accepted for Mötley Crüe & Def Leppard concert?

  On this link you can find more information on the payment method accepted on Ticketmaster.it.

   

   

  I have a voucher issued against an event that was cancelled due to the health emergency of Covid-19, can I use it to purchase tickets for Mötley Crüe + Def Leppard?

  The voucher issued, according to regulations, can only be used for purchasing events organized by the same Organizer. For more information on how to use the voucher, you can consult our guide here.

   

   

  How can I change the name on my ticket or resell it?

  More information about the activation of Battelli services will be disclosed soon.

• Florence + The Machine I-DAYS 2023 FAQ

   

  

   

  Florence + The Machine will come back to Italy for a new date as headliners for the I-Days Festival on June 22 2023 at Ippodromo Snai in Milan.

   

  Below you will find some of the most frequently asked questions about the ticket purchase process:

   

   

  When will the tickets for Florence + The Machine go on sale?

  General onsale October 20 2022 h 11.00

  Official tickets for the event will go on sale regularly on October 20 2022 at 11:00am on  Ticketmaster.it. 

  You can already register on the website to facilitate the purchase on the day.

   

   

  How can I buy Florence + The Machine tickets before the general onsale?

  I-Days presale Wednesday, October 19 2022 h. 11.00 - active for 24h

  Access the exclusive I-Days presale from 11:00 (Italian time) on October 19 2022.

   

  For more information on how to buy tickets during the above-mentioned presale read the article on our blog here.

   

  How many tickets can I purchase during the presale and general onsale for Florence + The Machine concert in Milan?

  • Presale - each account can purchase a max of 6 tickets
  • General onsale – each account can purchase a max of 6 tickets

   

   

  Are Florence + The Machine tickets nominative?

  Yes, tickets are nominative which means that you will need to provide the full name and last name of each participant to the event. It's important that the name on the ticket is the same name of the ID.

   

   

  How much does a ticket cost and what types of tickets are available for sale?

  For more information on prices and type of tickets, read the following link.

   

   

  What payment methods are accepted for the Florence + The Machine concert?

  On this link you can find more information on the payment method accepted on Ticketmaster.it.

   

   

  I have a voucher issued against an event that was cancelled due to the health emergency of Covid-19, can I use it to purchase tickets for Florence + The Machine?

  The voucher issued can only be used for tickets not belonging to VIP packs. We also remind you that the voucher, according to regulations, can only be used for purchasing events organized by the same Organizer. For more information on how to use the voucher, you can consult our guide here.

   

   

  I would like to change the name of the ticket purchased. How can I do that?

  Thechange name service for this event will be available starting directly from October 21 2022. For further information on this service please click here.

   

   

  I cannot attend the event any longer. How can I resell my ticket?

  The resale service for this event will be available starting directly from October 27 2022. For further information on this service please click here.

• Louis Tomlinson Faith In The Future 2023 Tour FAQ

  

   

  Louis Tomlinson has announced two new dates in Italy for his Faith In The Future 2023 Tour:

  • 8 October 2023, Pala Alpitour, Torino
  • 9 October 2023, Unipol Arena, Bologna

  Below you will find some of the most frequently asked questions about the ticket purchase process:

   

   

   

  When will the tickets for Louis Tomlinson go on sale?

  General onsale October 21 2022 h 10.00

  Official tickets for the event will go on sale regularly on October 21 2022 at 10:00am on Ticketmaster.it. 

  You can already register on the website to facilitate the purchasing process on the day.

   

   

  How can I buy Louis Tomlinson tickets before the general onsale?

  Artist presale Wednesday, October 19 2022 h. 10.00 - active for 48h

  MyLiveNation presale Wednesday, October 19 2022 h. 10.00 - active for 48h (for MyLiveNation registered customers)

  Access the exclusive Artist presale and MyLiveNation presale from 10:00 (Italian time) on October 19 2022.

  For more information on how to buy tickets during the above-mentioned presale read the article on our blog here.

   

   

  How many tickets can I purchase during the presale and general onsale for Louis Tomlinson concerts in Torino and Bologna?

  • Presales - each account can purchase a max of 6 tickets
  • General onsale – each account can purchase a max of 6 tickets

   

   

  Are Louis Tomlinson tickets nominative?

  Yes, tickets are nominative which means that you will need to provide the full name and last name of each participant to the event. It's important that the name on the ticket is the same name of the ID.

   

   

  How much does a ticket cost and what types of tickets are available for sale?

  For more information on prices and type of tickets, read the following link.

   

   

  What payment methods are accepted for Louis Tomlinson concerts?

  On this link you can find more information on the payment method accepted on Ticketmaster.it.

   

   

  I have a voucher issued against an event that was cancelled due to the health emergency of Covid-19, can I use it to purchase tickets for Louis Tomlinson?

  The voucher issued can only be used for tickets not belonging to VIP packs. We also remind you that the voucher, according to regulations, can only be used for purchasing events organized by the same Organizer. For more information on how to use the voucher, you can consult our guide here.

   

   

  I would like to change the name of the ticket purchased. How can I do that?

  The change name service for this event will be available starting directly from October 19 2022. For further information on this service please click here.

   

   

  I cannot attend the event any longer. How can I resell my ticket?

  The resale service for this event will be available starting directly from October 19 2022. For further information on this service please click here.

   

   

  I have bought the tickets, when do I get them?

  If at the time of purchase you have selected "Home shipping by courier", we inform you that delivery is in any case guaranteed within 5 days before the event: you will receive an email at the email address specified at the time of purchase with all the information related to your shipment once your envelope is physically entrusted to the courier.

• Depeche Mode Memento Mori Tour 2023 FAQ

   

  

   

  Depeche Mode have announced three new dates in Italy for their Memento Mori tour in 2023:

  • 12 July 2023, Stadio Olimpico, Rome
  • 14 July 2023, Stadio San Siro, Milan
  • 16 July 2023, Stadio dell’Ara, Bologna

  Below you will find some of the most frequently asked questions about the ticket purchase process:

   

   

  When will the tickets for Depeche Mode go on sale?

  General onsale October 7 2022 h 10.00

  Official tickets for the event will go on sale regularly on October 7 2022 at 10:00am on  Ticketmaster.it. 

  You can already register on the website to facilitate the purchasing process on the day.

   

   

  How can I buy Depeche Mode tickets before the general onsale?

  MyLiveNation presale Thursday, October 6 2022 h. 10.00 - active for 24h (for MyLiveNation registered customers)

  Access the exclusive MyLiveNation presale from 10:00 (Italian time) on October 6 2022.

  For more information on how to buy tickets during the above-mentioned presale read the article on our blog here.

   

   

  How many tickets can I purchase during the presale and general onsale for Depeche Mode concerts in Rome, Milan and Bologna?

  • Presale - each account can purchase a max of 6 tickets
  • General onsale – each account can purchase a max of 6 tickets

   

   

  Are Depeche Mode tickets nominative?

  Yes, tickets are nominative which means that you will need to provide the full name and last name of each participant to the event. It's important that the name on the ticket is the same name of the ID.

   

   

  How much does a ticket cost and what types of tickets are available for sale?

  For more information on prices and type of tickets, read the following link.

   

   

  What payment methods are accepted for Depeche Mode concerts?

  On this link you can find more information on the payment method accepted on Ticketmaster.it.

   

   

  I have a voucher issued against an event that was cancelled due to the health emergency of Covid-19, can I use it to purchase tickets for Depeche Mode?

  The voucher issued can only be used for tickets not belonging to VIP packs. We also remind you that the voucher, according to regulations, can only be used for purchasing events organized by the same Organizer. For more information on how to use the voucher, you can consult our guide here.

   

   

  I would like to change the name of the ticket purchased. How can I do that?

  The change name service for this event will be available starting directly from March 1 2023. For further information on this service please click here.

   

   

  I cannot attend the event any longer. How can I resell my ticket?
  The resale service for this event will be available starting directly from March 1 2023. For further information on this service please click here.

• Robbie Williams: XXV European Tour 2023

  

   

  Robbie Williams will come back to Italy for a new date on 20 January 2023 and 21 January 2023 at Unipol Arena in Bologna.

   

  Below you will find some of the most frequently asked questions about the ticket purchase process:

   

   

  When will the tickets for Robbie Williams go on sale?

  General onsale for the event on 20 January 2023: Friday, September 30 2022 h 10.00

  General onsale for the event on 21 January 2023: Friday, October 14 2022 h 12.00

   

  Official tickets for the event on 20 January 2023 will go on sale regularly on September 30 2022 at 10:00am on Ticketmaster.it. 

  Official tickets for the event on 21 January 2023 will go on sale regularly on October 14 2022 at 12:00am on Ticketmaster.it. 

  You can already register on the website to facilitate the purchasing process on the day.

   

   

  How can I buy Robbie Williams tickets before the general onsale?

  Artist presale Wednesday, September 28 2022 h. 10.00 - active for 48h

  Access the exclusive Artist presale from 10:00 (Italian time) on September 28 2022.

   

  For more information on how to buy tickets during the above-mentioned presale read the article on our blog here.

   

   

  How many tickets can I purchase during the presale and general onsale for Robbie Williams’ concert in Bologna?

  • Presale - each account can purchase a max of 6 tickets
  • General onsale – each account can purchase a max of 6 tickets

   

   

  Are tickets for Robbie Williams nominative?

  Yes, tickets are nominative which means that you will need to provide the full name and last name of each participant to the event. It's important that the name on the ticket is the same name of the ID.

   

   

  How much does a ticket cost and what types of tickets are available for sale?

  For more information on prices and type of tickets, read the following link.

   

   

  What payment methods are accepted for Robbie Williams’ concerts?

  On this link you can find more information on the payment method accepted on Ticketmaster.it.

   

   

  I have a voucher issued against an event that was cancelled due to the health emergency of Covid-19, can I use it to purchase tickets for Robbie Williams?

  The voucher issued, according to regulations, can only be used for purchasing events organized by the same Organizer. For more information on how to use the voucher, you can consult our guide here.

   

   

  I would like to change the name of the ticket purchased. How can I do that?
  The change name service for this event will be available starting directly from November 30 2022. For further information on this service please click here.

   

   

  I cannot attend the event any longer. How can I resell my ticket?
  More information about the activation of the resale service will be disclosed soon.

   

• Muse - Will Of The People World Tour

  

   

  Muse have announced two new dates in Italy for their tour in 2023:

  • 18 July 2023, Stadio Olimpico, Rome
  • 22 July 2023, Stadio San Siro, Milan

  Below you will find some of the most frequently asked questions about the ticket purchase process:

   

   

   

  When will the tickets for Muse go on sale?

  General onsale September 16 2022 h 10.00

  Official tickets for the event will go on sale regularly on September 16 2022 at 10:00am on  Ticketmaster.it. You can already register on the website to facilitate the purchasing process on the day.

   

  How can I buy Muse tickets before the general onsale?

  Album presale Wednesday, September 14 2022 h. 10.00 - active for 48h

  MyLiveNation presale Thursday, September 15 2022 h. 10.00 - active for 24h (for MyLiveNation registered customers)

  Access the exclusive Album presale from 10:00 (Italian time) on September 14 2022, or MyLiveNation from 10:00 (Italian time) on September 15 2022.

   

  For more information on how to buy tickets during the above-mentioned presale read the article on our blog here.

   

  How many tickets can I purchase during the presale and general onsale for Muse concerts in Rome and Milan?

  • Presale - each account can purchase a max of 6 tickets
  • General onsale – each account can purchase a max of 6 tickets

   

  Are Muse tickets nominative?

  Yes, tickets are nominative which means that you will need to provide the full name and last name of each participant to the event. It's important that the name on the ticket is the same name of the ID.

   

  How much does a ticket cost and what types of tickets are available for sale?

  For more information on prices and type of tickets, read the following link.

   

  What payment methods are accepted for Muse concerts?

  On this link you can find more information on the payment method accepted on Ticketmaster.it.

   

  I have a voucher issued against an event that was cancelled due to the health emergency of Covid-19, can I use it to purchase tickets for Muse?

  The voucher issued, according to regulations, can only be used for purchasing events organized by the same Organizer. For more information on how to use the voucher, you can consult our guide here.

   

   

  I would like to change the name of the ticket purchased. How can I do that?

  The change name service for this event will be available starting directly from November 15 2022. For further information on this service please click here.

   

   

  I cannot attend the event any longer. How can I resell my ticket?

  The resale service for this event will be available starting directly from November 15 2022. For further information on this service please click here.

   

   

  I have bought the tickets, when do I get them?

  If at the time of purchase you have selected "Home shipping by courier", we inform you that delivery is in any case guaranteed within 5 days before the event: you will receive an email at the email address specified at the time of purchase with all the information related to your shipment once your envelope is physically entrusted to the courier.

• Info: COVID-19 (Coronavirus)

  

   

  UPDATES ON DECEMBER, 29 2021: The national state of emergency has been extended until March 31, 2022 as per the decree-law approved by the Cabinet on the proposal of President Mario Draghi and Minister of Health Roberto Speranza. Furthermore, some new urgent measures have been adopted in order to avoid the spread of the Covid-19 virus. Official press release.

   

  UPDATES ON DECEMBER, 15 2021: The national state of emergency has been extended until March 31, 2022 as per the decree-law approved by the Cabinet on the proposal of President Mario Draghi and Minister of Health Roberto Speranza. Official press release

   

  UPDATES ON SEPTEMBER, 11 2020: In light of the legislative changes made to art. 88 of Law no. 24 of 2020 by article 183 of law no. 77 of 2020 (the so-called "Relaunch Decree"), published on July, 18 2020 on the Gazzetta Ufficiale and the clarifications made regarding its application, we inform you that, starting from September, 18 2020 and limited to cancelled events, it will be possible to proceed with the request for conversion from voucher to monetary refund.

   

  What requirements must your request meet?

   

  • the refund must have already been requested via voucher according to the terms provided
  • the voucher must be intact (not partially already used)
  • the voucher must relate to a ticket of a canceled event (click here to visit the dedicated page https://help.ticketmaster.it/hc/en-us/categories/360000706513-Cancelled-and-Rescheduled-Events )
  • the refund request for the issued voucher must be received within 30 days from the date the form is made available on this page (link https://help.ticketmaster.it/hc/en-us/articles/360007905958-Refund-request-event-list ) or by the deadline set by the individual organizer of the event.

   

  Finally, we remind you that all vouchers already issued and not converted into monetary refunds remain valid and can be used for the purchase of new tickets within the 18 months of validity.

   

  The organizers of the events, as well as the ticketing companies interested in the sale of tickets for the shows organized by them, reserve the right to promptly update concert ticket holders with any news, including by updating the FAQs.

   

  According to the provisions in the Decree Law "Decreto Cura Italia" and pursuant to Article 88 of the Decree Law No. 18 dated March, 17 2020 converted to the Law 27/2020, then amended by the Decree Law No. 34 dated May, 19 2020 (Article 183 Paragraph 11) and converted with amendments to Law No. 77 dated July, 17 2020, for the events originally scheduled during the restriction period due to the Covid-19 health emergency that have been cancelled or rescheduled, tickets will be reimbursed through a voucher, if requested by each Event Organizer. Ticketmaster will inform as soon as possible the customers affected by this reimbursement method, who will receive the information about requesting, receiving and spending the voucher on Ticketmaster.it. We kindly invite you to monitor the updates on the events and artists on the Organizer’s website as well. We remind you also that, once issued the voucher can only be spent on Ticketmaster.it and only for the purchase of future events scheduled by the same Organizer.

   

  Following the recent legislative changes to art. 88 of the law decree n. 18/2020, vouchers can be used within 36 months from the date of issue. The extension also applies to vouchers already issued. We remind you to check the issue date of your voucher to determine the new expiration date. Ticketmaster Italia informs that a new voucher with an updated expiration date will not be issued.

   

  We kindly invite customers to carefully follow the indications given and send the reimbursement requests only through the channels written in our FAQs and indicated by our Customer Service and not through other channels such as social media, other Ticketmaster emails and payment provider platforms. In order to be considered valid, the reimbursement requests must be submitted according to the procedure clearly indicated in the dedicated customer care section.

  We thank again all customers for their patience and collaboration during this difficult period due to the COVID­-19 health emergency, highlighting that the wait and refund times will be longer than usual and may extent to the next few months. We kindly invite customers to wait for our reply to the requests already submitted, without sending out more requests on the same topic.

   

  Caring for the safety and well-being of our fans has been and always will be Ticketmaster’s most important priority, especially during challenging times like these. As global health concerns continue to develop, our team is working diligently behind the scenes, coordinating with local authorities in monitoring and assessing overall impact, while actively supporting the artists, promoters, festivals and venues you love as they work out how best to proceed with the thousands of events they have on the horizon.

   

  While some events unfortunately have had to be cancelled, we are working with many of our event partners to see how best to reschedule each event for your enjoyment. As you can imagine, this takes time, so we truly appreciate your patience and understanding as we navigate this new territory.

   

  In order to provide you with as much information as we can, we have created a dedicated section that will be consistently updated with changes to the status of all impacted events, so feel free to check back often.

   

  As a result of the high volume of cancellations and rescheduled events, we encourage you not to reach out directly with a refund request. The best way to check your event status is through this section.

   

  In the meantime, please see below for more detailed guidance:

  • For future events that are still scheduled, you’re all set. There’s nothing you need to do. If anything changes, we will contact you with updates.
  • If your event has been cancelled, there’s also nothing you need to do. We’ll get in touch with you directly with more information.
  • If your event has been rescheduled, we are working with the event organiser to identify new dates, and we will contact you as soon as we have confirmation and more information this.
  • For additional information, you can visit our help centre.

   

  Please understand that due to the high volume of enquiries, our Fan Support team is experiencing longer than normal wait times.
  For now, we want to thank you for being such a valued part of the live entertainment world. We are working around the clock on solutions and truly apologise for any inconvenience.

   

  At Ticketmaster, our vision is to connect people through the power of live events. What makes these experiences so special is the pure joy we feel from being among a community of like-minded, dedicated fans. We’d like to take a moment to offer our most sincere support to any of our fellow fans, friends and family who have been affected by this virus. We wish everyone the best health and safety during this difficult time, and we look forward to returning to our favourite live events as soon as possible.

   

  Sincerely,

  Ticketmaster