Attention: eTickets will be sent via email and will be available in your account starting from 12 June 2024.
2024 EU Tour – FAQ
Event information
What’s the full name of the event and the tour?
Coldplay - Music Of The Spheres World Tour - Delivered by DHL
Where and when does the Coldplay - Music Of The Spheres World Tour - Delivered by DHL take place?
The events are taking place on:
- Friday, July 12, 2024, Stadio Olimpico in Rome
- Saturday, July 13, 2024, Stadio Olimpico in Rome
- Monday, July 15 2024, Stadio Olimpico in Rome
- Tuesday, July 16 2024, Stadio Olimpico in Rome
The exact time of the event has not been defined and/or communicated yet. After purchasing tickets more info will be sent to you prior to the event or will be published on the event page.
Presale information
Will there be a presale prior to the general on sale?
Yes there will be tickets available in several presales. To be able to purchase tickets in the presale you will need to follow instructions on the website, Fanclub or partner hosting the presale.
Available presales:
- Artist presale - There is a Coldplay presale starting Tuesday, July 25th, 9.00 am local time. For more info and requirements please visit coldplay.com and our presale page.
Registration for this presale is now closed. Fans must have received a unique presale cold to participate in this presale. Please note that receiving presale access does not guarantee tickets. All tickets are sold on a first-come, first-served basis.
- My Live Nation – There is a My Live Nation presale starting Wednesday, July 26th, 9.00 am local time. For more info and requirement please visit this link.
Note: all presales end on Thursday 27th July, 10.00 PM, or until no availability in the presale is left.
How do presales work?
- Presales give fans the opportunity to purchase tickets before the general public. However, presales don’t guarantee tickets.
- Presales are most often communicated by the artist, or the platform or partner hosting the presale. Quite often you need to be a member of an artist Fanclub, or subscribe to the platform hosting the presale. They will guide you to the right link and will provide passwords if required.
- For some presales you will require a password to unlock tickets in the presale. Passwords are most often communicated by the platform or partner hosting the presale.
On sale information
When will the public on sale for the Coldplay - Music Of The Spheres World Tour - Delivered by DHL start?
The on sale for the Coldplay - Music Of The Spheres World Tour - Delivered by DHL will start on Friday, July 28, 10.00 am local time.
How many tickets can I purchase?
Event Organizers look at a reasonable balance between offer and potential demand in deciding the ticket limit. For this event the ticket limit is;
- 4 tickets in presales
- 6 in the general on sale
Orders exceeding this limit will be checked - we remain the right to cancel these.
What are the prices and ticket types for the Coldplay - Music Of The Spheres World Tour - Delivered by DHL?
Prices are determined by the Event Organizer and depend on artist, event and venue. Prices will not always be published prior to the presale or on sale.In some instances, the Event Organizer price tickets according to their market value. These tickets do not include Enhanced Experiences packages and pricing is subject to change. Prices will appear on the event page once the presale or on sale has started.
What ticket types are available?
Depending on the tickets you will purchase, you may be on the right or left side of the stage, closer or a little further away than someone else. These are the ticket types available within the regular event:
- General Admission Standing tickets
- Numbered seated tickets
- A small number of numbered seated tickets with limited view
Limited view tickets means you’ll have either an incomplete view or something will be in your line of sight, so you won’t be able to see the entire stage. The event organizer makes these tickets available because for some fans an obstructed view is not a problem. Don’t worry, obstructed view tickets are clearly labeled as such at time of purchase and are priced accordingly.
Other than this the Music Of The Spheres World Tour is also offering Enhanced Experiences.
Availability of tickets
We expect there will be more demand than there are tickets available for this tour. Tickets will be sold on a first come, first served basis while currently available inventory lasts. If the event page on the Ticketmaster website states ‘limited availability’, this means most of the current available inventory has been sold. However, more tickets may become available at a later stage.
What methods of payment can I use?
For this event you can use the following methods of payment:
- PayPal
- Credit card (Visa, Visa Electron, Mastercard and American Express)
- Bonus Cultura 18App
I have a voucher issued as a refund, can I use it to purchase tickets?
The voucher issued can only be used for tickets not belonging to packages. We also remind you that the voucher, according to regulations, can only be used for purchasing events organized by the same Organizer. For more information on how to use the voucher, you can consult our guide here.
How would you advise to purchase tickets?
We expect high demand for this on sale, meaning it will be good to be prepared when buying tickets. For a smooth purchase process and to avoid errors we advise you to ensure that you are:
- on time, approximately 30 minutes time before the on sale starts
- logged on to your TM account (if you do not have an account, make sure you create one here)
- not using any VPN connection
- not using multiple browsers or tabs
- following instructions on your screen
- not refreshing the waiting queue once you’re in (after the on sale has started)
Is there an age limit restriction for entry to this event?
To find out about any restrictions on the age limit to access this event, please visit the website of the event organizer Live Nation Italia.
What method of delivery can I choose?
For this event you can select between eTickets (PDF) or Courier delivery tickets. The tickets will have a delayed delivery in both cases starting from June 12, 2024. This means you will receive an order confirmation right after purchase, but the tickets won’t be attached if you have chosen eTickets, nor will they be shipped immediately if your have chosen the Courier delivery. Also, eTickets will be available in your online account only from that date. We will notify you about this. There are no Collector Tickets available for this event.
Is delayed delivery active for this event?
Yes, the tickets will have a delayed delivery, starting from June 12, 2024.
Are tickets for this event personalized?
No, tickets for this event are not personalized.
How do I purchase accessible tickets for this event?
Venues determine the availability or types of accessible tickets. Regulations and facilities per venue are quite different. For this event you can book accessible tickets through Live Nation Italia website here.
Please be aware that, as with all tickets, there is also a limit to the available accessible tickets.
Enhanced Experiences / infinity tickets
What are Coldplay | Enhanced Experiences - Delivered by DHL for The Music Of The Spheres World Tour?
The Music Of The Spheres World Tour is offering Enhanced Experiences.
Here’s what you can expect:
- Ultimate Spheres Experience
- Kaotica Lounge Experience
- Floris Early Entry Experience
- Kubik Experience
- Supersolis Experience
Details for each Enhanced Experience will be available on the event page once the general on sale has started.
Infinity Tickets
Coldplay have confirmed they will make a limited number of Infinity Tickets available for the shows at a later date. Infinity Tickets exist to make the Coldplay - Music Of The Spheres World Tour - Delivered by DHL accessible to fans for an affordable price. They cost just €20 per ticket excl. service fee, are restricted to a maximum of two tickets per purchaser and must be bought in pairs (which will be located next to each other). Infinity tickets can only be collected on the location and day of the event. You will be asked to show your identification, which must match the purchasers name in your online account.
Resell, change name or cancel my tickets
Can I cancel my tickets after I’ve purchased it?
No, you can’t. Once tickets have been purchased they’re not refundable, unless the event will unhopefully be cancelled. In that case we will inform you about the procedure.
In the event that the tickets are covered by the Ticket Protection Policy, check the conditions for opening a possible claim here.
I would like to change the name of the ticket purchased. How can I do that?
The change name service for this event will be available starting directly from June 12, 2024 and until July 10, 2024. For further information on this service please click here.
We inform you that it will be possible to change the name on each ticket only once.
I can no longer attend the event. Can I sell my tickets?
The resale service for this event will be available starting directly from June 12, 2024 and until July 10, 2024. For further information on this service please click here.
What can I do if there is the indication “currently not available” on the event page?
If you see this indication a few minutes after the general on sale has started, it indicates that purchases are ongoing and tickets might become available in case a purchase process fails or has not been completed. We thus suggest you wait and stay in our website to find new availability.
If you see this indication after the general on sale, it means that the tickets availability is over. However, we remind you that there might be some new availability on the official channels or be put back on sale at a later time. To stay updated in case tickets become available again, you can follow the social media of the event, the organizer, the artist or the location and subscribe to the newsletter of the official channels.
We suggest you monitor our site to avoid the risk of buying invalid tickets for these events on unofficial channels and read this article for more information.
