Ticketmaster Help

 

Vasco has announced the new dates of his VASCO Live 2026 tour in Italy:

5 June 2026 - Giorgio Bassani Urban Park, Ferrara

6 June 2026 - Giorgio Bassani Urban Park, Ferrara

12 June 2026 - Olbia Arena, Olbia

13 June 2026 - Olbia Arena, Olbia

18 June 2026 - San Nicola Stadium, Bari

19 June 2026 - San Nicola Stadium, Bari

23 June 2026 - Conero Stadium, Ancona

24 June 2026 - Conero Stadium, Ancona

28 June 2026 - Bluenergy Stadium, Udine

29 June 2026 - Bluenergy Stadium, Udine

 

Below are some answers to frequently asked questions about purchasing tickets:

 

When do VASCO Live 2026 tickets go on sale?

General sale 11 July 2025 at 1:00 p.m

Official tickets for the events will go on sale regularly on Friday 11 July 2025 at 1:00 p.m (italian time) on Ticketmaster.it

Register with Ticketmaster now so you don't waste any time when buying official tickets for the new VASCO Live 2026 dates.

How can I buy VASCO Live 2026 tickets before everyone else?

Presale Mastercard Wednesday 9 July 2025 at 12:00 noon

Holders of Mastercard circuit cards will be able to access the Mastercard Presale exclusively on Ticketmaster from Wednesday 9 July 2025 at 12:00 noon (italian time). 

How many tickets can I buy during the presale and general sale of the VASCO Live 2026 dates?

Each customer can purchase a maximum of 4 tickets per transaction for each event.

Are the tickets for VASCO Live 2026 nominative?

Yes, the tickets are nominative, you must therefore provide the first and last name of each participant at the time of purchase. It is important that the name on the ticket corresponds to an identity document.

What methods of payment are accepted for Vasco concerts?

On this link you will find more information about the payment methods accepted on Ticketmaster.it

I have a voucher issued as a refund, can I use it to purchase tickets for VASCO Live 2026?

The voucher issued can be used, according to the regulations, only for the purchase of events organised by the same Organiser.

For more information on how to use the voucher, please consult our guide here.

How can I purchase tickets for people with disabilities for this event?

Venues determine the availability or types of tickets for persons with disabilities. The regulations and facilities are quite different for each venue. 

For this event, you can book tickets for people with disabilities by writing to the event organiser at assistenzaclienti@livenation.it.

Please note that, as with all tickets, there is a limit to the number of tickets for people with disabilities available.

I would like to change the name on the ticket I purchased. How can I do this?

The call sign change service will be available for this event from 2 March 2026. For more information on the use and cost of the service, click here.

For more information on the timing of the service, click here.

I can no longer attend the event. How can I resell my ticket?

The resale service will be available for this event from 2 March 2026. For more information on the use and cost of the service, click here.

I have purchased tickets, when will I receive them?

The only delivery method for Vasco tickets is ‘Home delivery by courier’. 

Shipments will begin on 2 March 2026: they will therefore be arranged in the months beforehand to guarantee departure on the date indicated and, for this reason, the tickets will be shipped in any case, even if resale services or name changes are used.

Since tickets on which a name change has been made will also be shipped by courier, when using the service, payment of the shipping costs referring to the ticket with the new name will also be required, even if the name change service is used before receiving the ticket with the original name.

Official tickets for the event will go on general sale on 6 June 2025 at 9am on Ticketmaster.it

Register with Ticketmaster now so you don't waste any time buying official tickets for the new DRAKE dates.

How can I buy tickets for DRAKE before everyone else?

Mastercard Presale: Wednesday 4 June 2025 at 12:00 a.m.

Access the exclusive presale dedicated to all Mastercard cardholders from 12 noon (Italian time) on Wednesday 4 June 2025.

MY LivaNation Presale Thursday 5 June 2025 12:00 a.m.

Access the MyLiveNation Presale from 12 noon (Italian time) on Thursday 5 June 2025 on the Live Nation website.

How do presales work?

Presales offer fans the opportunity to purchase tickets before the general public. However, presales do not guarantee the purchase of tickets.
Presales are often announced by the artist, or by the platform or partner that organised the presale itself. In many cases, it is necessary to register on the platform organising the presale. They will then guide you to the correct link and provide you with passwords if needed.

How many tickets can I buy during the presale and general sale for DRAKE in Milan?

For the presale - each account can buy a maximum of 6 tickets.
For the general sale - each account can purchase a maximum of 6 tickets.

Are the tickets for DRAKE nominative?

Yes, the tickets are named, so you will need to provide the first and last name of each participant at the time of purchase. It is important that the name on the ticket matches an identity document.

Which payment methods are accepted for the DRAKE concert?

On this link you can find more information about the payment methods accepted here

I have a voucher issued as a refund, can I use it to purchase DRAKE?

The voucher, according to the regulations, can only be used when purchasing events organised by the same organiser. For more information on how to use the voucher, please consult our guide.

What tips should I follow when purchasing tickets?

For a smooth purchase process and to avoid mistakes, we suggest you make sure you

be on time, about 30 minutes before the start of the sale
log in to your TM account (if you don't have an account, you can create one by registering here)
don't use a VPN connection
don't use more than one browser or open more than one window
follow the instructions on your screen
don't reload the queue page once you have entered (after the sale has started)

Which delivery method can I choose?

For this event you can select Print-at-home (PDF) and Mobile Ticket in Passbook format and courier delivery.

For both delivery methods, you will receive an order confirmation email immediately after purchase, but you will not find the tickets attached. These will be available in your online account for downloading and will be shipped from 9 June 2025.

For information regarding the shipment of your tickets read here. 

How can I purchase tickets for people with disabilities for this event?

Venues determine the availability or types of tickets for persons with disabilities. The regulations and facilities are quite different for each venue. For this event, you can book tickets for persons with disabilities by following the options available on the website:

https://www.livenation.it/en/faq

Please note that, as with all tickets, there is a limit to the number of tickets for people with disabilities available.

I would like to change the name on the ticket I purchased. How can I do this?

The name change service will be available for this event from 9 June 2025. For more information on the use and cost of the service, click here.

I can no longer attend the event. How can I resell my ticket?

The resale service will be available for this event from 9 June 2025. For more information on use and costs of the service, click here.

Official tickets for the event will go on general sale on 6 June 2025 at 9 AM on Ticketmaster.it.

Register with Ticketmaster now so you don't waste time buying official tickets for Linkin Park's new date

How can I buy Linkin Park tickets before everyone else?

LPU LEGACY PRESALE - Tuesday 3 June 2025 h 09 AM

Get exclusive access to the LPU Legacy Presale from 09  AM (Italian time) on 3 June 2025.

LPU PASSPORT PLUS PRESALE - Tuesday 3 June 2025 h 11 AM

Exclusive access to the LPU Passport Plus Presale starting at 11 AM (Italian time) on 3 June 2025.

MyLiveNation Presale (dedicated to MyLiveNation members Wednesday 4 June 2025 h 9 AM

Exclusive access to MyLiveNation Presale from 9 AM (Italian time) on 4 June 2025.

Spotify Presale Wednesday 4 June 2025 h: 11 AM

Get exclusive access to the Spotify Presale from 11 AM (Italian time) on 4 June 2025.

How do presales work?

Presales offer fans the opportunity to purchase tickets before the general public. However, presales do not guarantee the purchase of tickets.

Presales are often announced by the artist, or by the platform or partner organising the presale itself. In many cases, it is necessary to register on the platform organising the presale. They will then guide you to the correct link and provide you with passwords if needed.

How many tickets can I buy during the presale and general sale of Linkin Park in Firenze?

For LPU Pit and From Zero Pit, each account may purchase a maximum of 4 tickets in presale and general sale.

For the other types, each account may purchase a maximum of 8 tickets in presale and general sale.

Are Linkin Park tickets nominative?

Yes, the tickets are nominative, so you will need to provide the first and last name of each attendee at the time of purchase. It is important that the name on the ticket matches an ID.

Which payment methods are accepted for the Linkin Park concert?

On this link you can find more information about the payment methods accepted on Ticketmaster. 

I have a voucher issued as a refund, can I use it to purchase Linkin Park?

The voucher, according to regulations, can only be used when purchasing events organised by the same Organiser. For more information on how to use the voucher, please consult our guide.

What tips should I follow when purchasing tickets?

• For a smooth purchasing process and to avoid mistakes, we suggest you make sure you be on time, approximately 30 minutes before the start of the sale.
• Log in to your TM account (if you do not have an account, you can create one by registering here)
• do not use a VPN connection
• do not use more than one browser or open multiple windows
• follow the instructions on your screen
• do not reload the queue page once you have entered (after the sale has started)

Which delivery method can I choose?

For this event you can select between Print-at-home (PDF), Mobile Tickets or Courier delivery tickets.

If you choose Print-at-home or Passbook, you will receive an order confirmation email immediately after purchase, but you will not find the tickets attached. These will be available in your online account for downloading and will be shipped from 17 June 2025.

If you choose Mobile Tickets, you will receive your tickets in Passbook format and will be available in your online account after the purchase.

Courier delivery tickets will follow shipment timings specified in our FAQ here.

How can I purchase tickets for people with disabilities for this event?

Venues determine the availability or types of tickets for persons with disabilities. The regulations and facilities are quite different for each venue. For this event, you can book tickets for people with disabilities by following the options available on the website:

https://www.livenation.it/en/faq

Please note that, as with all tickets, there is a limit to the number of tickets for people with disabilities available.

 I would like to change the name on the ticket I purchased. How can I do this?

The name change service will be available for this event from 17 June 2025. For more information on the use and cost of the service, click here.

I can no longer attend the event. How can I resell my ticket?

The resale service will be available for this event from 17 June 2025. For more information on use and costs of the service, click here.

Official tickets for the event will go on sale regularly on Friday 30 May 2025 at 10:00 am on Ticketmaster.it.

You can already register on the website to facilitate the purchasing process on the day.

Who will be the support act?
Support acts for the show in Bologna are Gojira and Knocked Loose

How can I buy Metallica tickets before the general onsale?

Fan Club Presale - LEGACY MEMBER Tuesday 27 May 2025 h:09:00 am

Exclusive access to the Fan Club Presale from 09:00 am (Italian time) on Tuesday 27 May 2025.

Fan Club Presale - FIFTH MEMBER Tuesday 27 May 2025 h:11:00 am

Exclusive access to the Fan Club Presale from 11:00 am (Italian time) on Tuesday 27 May 2025.

If you are already a Fifth Member, please log in to your account and visit the “pre-sale code” page to request an access code. That code will be emailed to you and posted on your account page. For more information, including dates and times of the pre-sale, visit the Fan Club news section  here.

To sign up for the Fan Club and become a Fifth Member, visit the website here.

For member queries, complete the form here. 

Matercard Presale Wednesday 28 May 2025 h 10:00 am

Exclusive access to the sale for all Mastercard card holders from 10:00 am (italian time) on Wednesday 28 May 2025.

MyLiveNation Presale (for MyLiveNation registered customers)Thursday 29 May 2025 h 10:00 am

Access the exclusive MyLiveNation Presale from 10:00 am (Italian time) on Thursday 29 May 2025.

How do presales work?

• Presales give fans the opportunity to purchase tickets before the general public. However, presales don’t guarantee tickets.
• Presales are most often communicated by the artist, or the platform or partner hosting the presale. Quite often you need to subscribe to the platform hosting the presale. They will guide you to the right link and will provide passwords if required.

How many tickets can I purchase during the presale and general onsale for Metallica in Bologna?

• Presale - each account can purchase a max of 4 tickets.
• General onsale – each account can purchase a max of 6 tickets.

Are Metallica tickets nominative?

Yes, tickets are nominative which means that you will need to provide the full name and last name of each participant to the event. It's important that the name on the ticket is the same name of the ID.

What payment methods are accepted for Metallica’s concert?

On this link you can find more information on the payment method accepted on Ticketmaster.it.

I have a voucher issued as a refund, can I use it to purchase tickets for Metallica?

The voucher, according to regulations, can only be used for purchasing events organized by the same Organizer. For more information on how to use the voucher, you can consult our guide here.

How would you advise to purchase tickets?

For a smooth purchase process and to avoid errors we advise you to ensure that you are:

• on time, approximately 30 minutes time before the on sale starts
• logged on to your TM account (if you do not have an account, make sure you create one here)
• not using any VPN connection
• not using multiple browsers or tabs
• following instructions on your screen
• not refreshing the waiting queue once you’re in (after the on sale has started)

What method of delivery can I choose?

For this event you can select between Print-at-home (PDF) or Mobile Tickets.

If you choose Print-at-home or Mobile tickets, you will receive the order confirmation email right after purchase but not your tickets, they will be available in your online account for download from 20 May 2026. 

How do I purchase accessible tickets for this event?

Venues determine the availability or types of accessible tickets. Regulations and facilities per venue are quite different. For this event you can book accessible tickets by checking the available options here: https://www.livenation.it/en/faq

Is the show suitable for children?
This is at the discretion of parents/guardians. Explicit language may be used during the
performance along with high levels of volume

I would like to change the name of the ticket purchased. How can I do that?

The change name service for this event will be available starting directly from 20 May 2026. For further information on this service please click here

I cannot attend the event any longer. How can I resell my ticket?

The resale service for this event will be available starting directly from 20 May 2026. For further information on this service please click here

I need to plan my trips - when will the gig end?
Show times will be published closer to the events and vary by city.

The Olivia Rodrigo concert scheduled for July 15 2025 at Ippodromo SNAI LA Maura in Milan has been shifted to Ippodromo SNAI San Siro in Milan. Date remains unchanged. Please read here for further details.

Olivia Rodrigo will come back to Italy for a new date on Tuesday 15 July 2025 at Ippodromo SNAI La Maura in Milan.

Below you will find some of the most frequently asked questions about the ticket purchase process:

When will the tickets for Olivia Rodrigo go on sale?

General onsale 15 November 2024 h 10:00 am

Official tickets for the event will go on sale regularly on Friday 15 November 2024 at 10:00 am on Ticketmaster.it.

You can already register on the website to facilitate the purchasing process on the day.

How can I buy Olivia Rodrigo tickets before the general onsale?

IDAYS APP presale Wednesday 13 November 2024 h 10:00 am

Access the exclusive IDAYS APP presale from 10:00 (Italian time) on Wednesday 13 November 2024.

MyLiveNation presale for MyLiveNation registered customers) and Comcerto Family presale Thursday 14 November 2024 h 10:00 am

Access the exclusive MyLiveNation presale and Comcerto Family presale from 10:00 am (Italian time) on Thursday 14 November 2024.

For more information on how to buy tickets during the above-mentioned presale read the article on our blog here.

How do presales work?

• Presales give fans the opportunity to purchase tickets before the general public. However, presales don’t guarantee tickets.
• Presales are most often communicated by the artist, or the platform or partner hosting the presale. Quite often you need to subscribe to the platform hosting the presale. They will guide you to the right link and will provide passwords if required.

How many tickets can I purchase during the presale and general onsale for Olivia Rodrigo in Milan?

• Presale - each account can purchase a max of 6 tickets.
• General onsale – each account can purchase a max of 6 tickets.

Are Olivia Rodrigo tickets nominative?

Yes, tickets are nominative which means that you will need to provide the full name and last name of each participant to the event. It's important that the name on the ticket is the same name of the ID.

What payment methods are accepted for Olivia Rodrigo’s concert?

On this link you can find more information on the payment method accepted on Ticketmaster.it.

I have a voucher issued as a refund, can I use it to purchase tickets for Olivia Rodrigo?

The voucher, according to regulations, can only be used for purchasing events organized by the same Organizer. For more information on how to use the voucher, you can consult our guide here.

How would you advise to purchase tickets?

For a smooth purchase process and to avoid errors we advise you to ensure that you are:

• on time, approximately 30 minutes time before the on sale starts
• logged on to your TM account (if you do not have an account, make sure you create one here)
• not using any VPN connection
• not using multiple browsers or tabs
• following instructions on your screen
• not refreshing the waiting queue once you’re in (after the on sale has started)

What method of delivery can I choose?

For this event you can select between Print-at-home (PDF) or Courier delivery tickets.

If you choose Print-at-home tickets, you will receive your tickets attached to the order confirmation email right after purchase and will be available in your online account for download.

Courier delivery tickets will follow shipment timings specified in our FAQ here.

There are no Collector Tickets available for this event.

How do I purchase accessible tickets for this event?
Venues determine the availability or types of accessible tickets. Regulations and facilities per venue are quite different. For this event you can book accessible tickets through Live Nation Italia website here.

Please be aware that, as with all tickets, there is also a limit to the available accessible tickets.

I would like to change the name of the ticket purchased. How can I do that?

The change name service for this event will be available starting directly from November 16, 2024. For further information on this service please click here.

I cannot attend the event any longer. How can I resell my ticket?

The resale service for this event will be available starting directly from November 22, 2024. For further information on this service please click here.

For further details on the resale service for this event, please read here.

Official tickets for the event will go on sale regularly on Thursday 27 February 2025 at 12:00 pm on Ticketmaster.it.

You can already register on the website to facilitate the purchasing process on the day.

When can I buy BLACKPINK tickets with the exclusive onsale?

Exclusive onsale Thursday 27 February 2025 from h 12:00 pm until 7:00 pm

Access the exclusive onsale from 12:00 pm until 7:00 pm (Italian time) on Thursday 27 February 2025.

How many tickets can I purchase during general and exclusive onsales for BLACKPINK in Milan?

• General onsale – each account can purchase a max of 6 tickets.
• Exclusive onsale – each account can purchase a max of 6 tickets.

Are BLACKPINK tickets nominative?

Yes, tickets are nominative which means that you will need to provide the full name and last name of each participant to the event. It's important that the name on the ticket is the same name of the ID.

What payment methods are accepted for BLACKPINK’s concert?

On this link you can find more information on the payment method accepted on Ticketmaster.it.

I have a voucher issued as a refund, can I use it to purchase tickets for BLACKPINK?

The voucher, according to regulations, can only be used for purchasing events organized by the same Organizer. For more information on how to use the voucher, you can consult our guide here.

How would you advise to purchase tickets?

For a smooth purchase process and to avoid errors we advise you to ensure that you are:

• on time, approximately 30 minutes time before the on sale starts
• logged on to your TM account (if you do not have an account, make sure you create one here)
• not using any VPN connection
• not using multiple browsers or tabs
• following instructions on your screen
• not refreshing the waiting queue once you’re in (after the on sale has started)

What method of delivery can I choose?

For this event you can select between Print-at-home (PDF) or Courier delivery tickets.

The Print-at-home will have a delayed delivery starting from 72h after the beginning of the general onsale. This means you will receive an order confirmation right after purchase, but the tickets won’t be attached to such email. Also, Print-at-home tickets will be available in your online account only from such timing. We will notify you about this.

Courier delivery tickets will follow shipment timings specified in our Help Center How long does it take to ship my tickets?

There are no Collector Tickets available for this event.

How do I purchase accessible tickets for this event?
Venues determine the availability or types of accessible tickets. Regulations and facilities per venue are quite different. For this event you can book accessible tickets contacting the event organizer Live Nation Italia at the email address assistenzaclienti@livenation.it.

Please be aware that, as with all tickets, there is also a limit to the available accessible tickets.

How can I use the change name or resale services?

Resale and change name services will be available entering the order page in your account starting from 72h after the beginning of the general onsale on 27 February 2025.

For further information on these services, please click here.

Venues determine the availability or types of accessible tickets. Regulations and facilities per venue are quite different. For this event you can book accessible tickets contacting the event organizer Live Nation Italia at the email address assistenzaclienti@livenation.it.

Please be aware that, as with all tickets, there is also a limit to the available accessible tickets.

Accessing your tickets

For this event you can select between Print-at-home (PDF) or Courier delivery tickets.

The Print-at-home will have a delayed delivery starting from 72h after the beginning of the general onsale. This means you will receive an order confirmation right after purchase, but the tickets won’t be attached to such email. Also, Print-at-home tickets will be available in your online account only from such timing. We will notify you about this.

Courier delivery tickets will follow shipment timings specified in our Help Center How long does it take to ship my tickets?

There are no Collector Tickets available for this event.

Changing name or selling your tickets

Resale and change name services will be available entering the order page in your account starting from 72h after the beginning of the general onsale on 14 February 2025.

For further information on these services, please click here.

Do you have any other questions? Please read here

Official tickets for the event will go on sale regularly on Wednsday 5 February 2025 at 03:00 pm on Ticketmaster.it.

You can already register on the website to facilitate the purchasing process on the day.

For more information on how to buy tickets, read the article on our blog here.

How many tickets can I purchase during the presale and general onsale for Stray Kids?

During the general onsale, each account can purchase a max of 4 tickets.

Are the Stray Kids tickets nominative?

Yes, tickets are nominative which means that you will need to provide the full name and last name of each participant to the event. It's important that the name on the ticket is the same name of the ID.

What payment methods are accepted for Stray Kids concerts?

On this link you can find more information on the payment method accepted on Ticketmaster.it.

How would you advise to purchase tickets?

For a smooth purchase process and to avoid errors we advise you to ensure that you are:

• on time, approximately 30 minutes time before the on sale starts
• logged on to your TM account (if you do not have an account, make sure you create one here)
• not using any VPN connection
• not using multiple browsers or tabs
• following instructions on your screen
• not refreshing the waiting queue once you’re in (after the on sale has started)

What method of delivery can I choose?

For this event you can select between print-at-home (PDF) or Courier delivery tickets.

If you choose print-at-home, you will receive your tickets attached to the order confirmation email after 72 hours from the purchase and will be available in your online account for download starting from 8 February 2025 in the afternoon.

Courier delivery tickets will follow shipment timings specified in our FAQ here.

How do I purchase accessible tickets for this event?
Venues determine the availability or types of accessible tickets. Regulations and facilities per venue are quite different. For this event you can book accessible tickets through the contact assistenzaclienti@livenation.it .

Please be aware that, as with all tickets, there is also a limit to the available accessible tickets.

How can I change the name on my ticket or resell it?

The resale and change name services will be available on the order page within your Ticketmaster.it account starting from 8 February 2025 in the afternoon.