Here are the steps to resell your ticket online:
1. First login to your account on Ticketmaster.it and access to “My Account".
2. Select the order containing the ticket you would like to resell and click on the service “Request Resale.”
3. Tick the box next to the name and surname of the ticket you would like to resell (if it says "Ticket no longer available" please read here) and confirm each ticket selected. Then, click again on “Confirm the resale request” in the next page.
N.B. Since the resale involves the cancellation of the old ticket and a new one to be re-issued with the updated name, if you have purchased a traditional ticket, to follow up on your request, you will need to follow the procedure indicated by email.
If you have purchased a digital ticket, remember that, following resale, access to the event with the original ticket will be prohibited.