According to the provisions in the Decree Law "Decreto Cura Italia" and pursuant to Article 88 of the Decree Law No. 18 dated March, 17 2020 converted to the Law 27/2020, then amended by the Decree Law No. 34 dated May, 19 2020 (Article 183 Paragraph 11) and converted with amendments to Law No. 77 dated July, 17 2020, for the events originally scheduled in the 2019 to 2022 period that have been cancelled or rescheduled, tickets have been reimbursed through a voucher, if requested by each Event Organizer. We remind you that the voucher will be valid for 36 months and can only be spent on Ticketmaster.it and only for the purchase of future events scheduled by the same Organizer.
- My voucher received as a refund is expired, what can I do?
- What is the Voucher introduced by D.L. n. 18?
- What is the value of the Voucher?
- Does the Voucher have a deadline?
- How can I use my Voucher?
- What are the steps to spend the credit of my Voucher?
- Can I use my Voucher to purchase events from other Organizers?
- Can the Voucher be spent only for music genres or also for other types of events?
- How do I know who the Organizer is?
- How do I know which Organizer events written on my Voucher are currently for sale?
- Can I use more than one Voucher at the same time during the purchase?
- If the value of my Voucher is lower than the value of the tickets I would like to purchase, can I integrate it with another payment method?
- If the value of my Voucher is higher than the value of the tickets I would like to purchase, will the residual credit be lost?
- What happens if I use the Voucher to purchase a ticket for an event that will be cancelled in the future?
- Can I access the event directly by showing my Voucher?
- I didn't receive the email with my Voucher(s). What can I do?
- How to use your voucher on Ticketmaster.it 📘