According to the provisions in the Decree Law "Decreto Cura Italia" and pursuant to Article 88 of the Decree Law No. 18 dated March, 17 2020 converted to the Law 27/2020, then amended by the Decree Law No. 34 dated May, 19 2020 (Article 183 Paragraph 11) and converted with amendments to Law No. 77 dated July, 17 2020, for the events originally scheduled during the restriction period due to the Covid-19 health emergency that have been cancelled or rescheduled, tickets will be reimbursed through a voucher, if requested by each Event Organizer. Ticketmaster will inform as soon as possible the customers affected by this reimbursement method, who will receive the information about requesting, receiving and spending the voucher on Ticketmaster.it. We kindly invite you to monitor the updates on the events and artists on the Organizer’s website as well. We remind you that, once issued, the voucher will be valid for 36 months and can only be spent on Ticketmaster.it and only for the purchase of future events scheduled by the same Organizer.
- What is the Voucher introduced by D.L. n. 18?
- Who can ask for a refund through Voucher?
- Do I need to be registered on the Ticketmaster website to request the Voucher?
- How can I apply for the Voucher online?
- What is the value of the Voucher?
- If I purchased a Vip Pack for a cancelled event do I am entitled to the Voucher?
- Does the Voucher have a deadline?
- How can I use my Voucher?
- What are the steps to spend the credit of my Voucher?
- Can I use my Voucher to purchase events from other Organizers?
- Can the Voucher be spent only for music genres or also for other types of events?
- How do I know who the Organizer is?
- How do I know which Organizer events written on my Voucher are currently for sale?
- Can I use more than one Voucher at the same time during the purchase?
- If the value of my Voucher is lower than the value of the tickets I would like to purchase, can I integrate it with another payment method?
- If the value of my Voucher is higher than the value of the tickets I would like to purchase, will the residual credit be lost?
- What happens if I use the Voucher to purchase a ticket for an event that will be cancelled in the future?
- Can I access the event directly by showing my Voucher?
- I didn't receive the email with my Voucher(s). What can I do?
- How to use your voucher on Ticketmaster.it 📘