To submit an online request to change the name on your ticket, you will have to access your Ticketmaster.it account and then follow these steps:
- Enter the order containing the ticket whose name you need to change and click on “Name change”, which you will find in the button up in the order.
- Click on the box to the left of the ticket or tickets for which you would like to change the name and press on “Confirm”.
- Under the wording “Attendee Information”, two boxes will appear to be filled in with the name and last name on the ID of the new ticket holder.
- Select the delivery method and the Terms and Conditions of Name Change. You will then be able to proceed with the payment.
If you have chosen the "Home delivery by courier" method, you will be able to choose the address where your tickets need to be delivered.
Please note that all tickets processed in the same request will be shipped to a single address.
If you wish to change the name on more tickets of the same order and ship them to different addresses, repeat the procedure described above for each ticket you would like to rename and ship to a different address.
N.B. Since the name change involves the cancellation of the old ticket and the new issue of a ticket with the updated name, if you have purchased a traditional ticket (check this FAQ) , you will need to follow the procedure indicated by e-mail to send us back your ticket within the expiration date of the service and at your own expense, if provided. If we do not receive the ticket with the required procedure, we will not be able to finalize the service, and service fees and possible additional costs will in no case be refunded.
If you have purchased a digital ticket, remember that, following a name change, access to the event with the original ticket will be prohibited. The conservation of the place will be guaranteed, if foreseen by the type of event.