Below you will find the most frequently asked questions about the registration process:

• I DIDN'T RECEIVE THE OPT CODE
• I HAVE AN ACCOUNT BUT I CAN'T LOGIN - I NEVER USE YOUR SERVICE
• I HAVE AN ACCOUNT BUT I CAN'T LOGIN - I USED YOUR SERVICE

I DIDN'T RECEIVE THE OTP CODE

The OTP code will be sent to the mobile registered in your account.

Make sure that the mobile number is correct and that the correct country code is selected from the drop-down menu.

e.g. if your mobile is a UK number, the country code is +44

I HAVE AN ACCOUNT BUT I CAN'T LOGIN - I HAVE NEVER USED YOUR SERVICE

If you are unable to access your account it means that:

• you have never used our services before and we kindly ask you to make a new registration here.
• it might be necessary to check if the account creation email was received to verify if the correct email has been used.

I HAVE AN ACCOUNT BUT I CAN'T LOGIN - I USED YOUR SERVICE

If you are unable to access your account, these are the steps to follow to reactivate your account:

• Access the login page here, or from the homepage of our website. Enter your email address and password as below

• Once you clicked on login, you will see the following message

• Click on the link in the email "Confirm User" (please also check your spam folder), you will access the below page were you need to re-confirm your details and your phone number with your country code. This step is to make sure you will get the OTP code, to read more about how to get the OTP click here .

• You will need to enter the OTP code received via SMS in the following page

• This will be the last step to follow, and you will now have access to your account.