To protect fan accounts and tickets, we sometimes pause account activity if we detect unusual behavior. If this happens to you, follow the instructions on your screen to resolve it. In some cases, you'll need to wait a short period before you can access your account or the site again.
You can find more information on other messages you encounter on our help page Why did I receive an error message?
For additional troubleshooting tips, try the following:
- Enable cookies on your browser’s settings:
- Chrome users: Go to Settings Privacy and security Third Party Cookies and select “Allow.”
- Safari users: Go to Preferences Privacy Uncheck “Block all cookies.”
- Sign in to your Ticketmaster Account if you haven’t already
- Switch to a personal network, like your mobile data
- Turn off any automated tools or browser extensions
- Avoid refreshing or clicking multiple times during your session
- Switch devices or move to a different location if possible
- Try using Google Chrome Incognito mode
Browser Settings and Troubleshooting
- Disable third-party browser plug-ins while shopping:
- For Chrome users: Go to Settings Extensions and toggle them off.
- For Safari users: Go to Preferences Extensions and uncheck them.
- Ensure you’ve enabled JavaScript in your web-browser
- Clear your browser's history and cookies, then sign out from all browsers and devices.
For the Best Shopping Experience
- Stay within one browser window and on a single device while shopping.
- Disconnect from VPN or other privacy tools.
- Enable cookies on your browser settings.