To use the redemption service, you need to physically have the ticket in paper (with Home delivery), Print-At-Home o Passbook format, so that you can find the fiscal data required. You can’t redeem a ticket because:
- the purchased event is not subject to the Battelli law and tickets do not bear any names.
- tickets for the event purchased will have a postponed delivery; this means that the fiscal seal visible on the ticket is not available yet for the redemption service.
- you have selected the home delivery and your ticket has not been delivered yet; this means that the fiscal seal visible on the ticket is not available yet for the redemption service.
- The name in the ticket does not match with the name in the account to be used for the redemption; the name of the account and the one on the ticket need to match with the name on your ID.