The Paola & Chiara concert scheduled for April 27 2023 at Atlantico in Rome has been shifted to Auditorium Conciliazione in Rome on May 19 and May 20 2023.
Purchasers of tickets for 27/04/2023 can choose to attend one of the two new dates or ask for a refund.
I’d like to attend one of the two new Paola e Chiara concerts in Rome, what can I do?
Starting from April 5 2023 at 10 am until April 30 2023 at 23:59 pm it will be possible to choose which one of the two dates to attend, until full capacity is reached.
To choose it will be necessary to follow this procedure:
• Click the following reserved link: https://shop.ticketmaster.it/partner/coupon/paola-chiara-auditorium-conciliazione-registrazione.html?changeLanguageTo=en
• Enter the Fiscal Seal of your ticket(s) in the field "Code". You can find the fiscal seal on your ticket with this acronym: SF (you can also check the position of the fiscal seal on your ticket in this FAQ).
• Choose the date you wish to attend.
• Complete your order.*
• Once your order is completed, you will receive a placeholder for the date chosen at the email address used during purchase phase.
*The order won’t be charged.
IMPORTANT: you will need to print the placeholder and bring it with you the day of the concert, along with the ticket originally purchased for 27/4/2023. Access to the event with the ticket only or with the placeholder only will be denied.
If I can’t attend none of the two dates, how can I ask for a refund?
If you can’t attend none of the two new dates, you may ask for reimbursement no later than March 31 2023 by filling in the following form.