How can I contact Ticketmaster Italia Customer Service? Ticketmaster Italia doesn't have phone assistance. You can contact our Customer Service online only by completing the following FORM The service operates from Monday to Friday. Related articles How long does it take to ship my tickets? What happens if the event gets cancelled or rescheduled due to COVID-19 and what do I need to do? Account access information How does the "pick up at the event" of my ticket work? Can I change the delivery method once the ticket has been purchased?